At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.
By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.
We are looking for an outgoing, determined, and driven Customer Service Representative to join our expanding team!
Hybrid Work Model
Who Are We?
Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON, and Cincinnati, OH. We have been considered one of GROWTH 500’s fastest growing companies for the past five years. We specialize in truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!
Responsibilities & Duties:
- Communicating with decision makers and facility reps on a day-to-day basis regarding pickups and deliveries
- Accepting customer orders via phone, email, portals, and EDI
- Entering and auditing orders in TMS
- Coordinating and scheduling desired pickup and delivery appointments with shippers and receivers
- Handling and resolving any issues from operations regarding shipments i.e. delivery delays, missing account information and documents
- Monitoring available orders in TMS and escalating with Operations accordingly
- Entering and updating account data into TMS
- Compiling sales data to create daily and monthly reports on revenue, targets, etc.
- Coordinating with Accounting department to obtain credit for accounts
- Prepare pricing for RFP submission
- Update, remove and add prospects in Salesforce
- Other duties as required
Qualifications:
- 2 years of previous customer service experience
- Previous experience as a sales coordinator is an asset
- Strong command of the English language
- Excellent computer and typing skills
- Ability to work in a team environment and build strong relationships
Perks of working at Quarterback:
- Competitive compensation package
- Comprehensive benefit package
- Growing, fast-paced company with opportunity for advancement
- Strong team oriented culture with numerous events organized throughout the year
- Game room
- Gym membership
- Hybrid Work model (3 days in office)
Quarterback Transportation is an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative.
