At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.

By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.

We are looking for an outgoing, determined, and driven Customer Service Representative to join our expanding team!

Hybrid Work Model

Who Are We?

Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON, and Cincinnati, OH. We have been considered one of GROWTH 500’s fastest growing companies for the past five years. We specialize in truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!

Responsibilities & Duties:

Communicating with decision makers and facility reps on a day-to-day basis regarding pickups and deliveries
Accepting customer orders via phone, email, portals, and EDI
Entering and auditing orders in TMS
Coordinating and scheduling desired pickup and delivery appointments with shippers and receivers
Handling and resolving any issues from operations regarding shipments i.e. delivery delays, missing account information and documents
Monitoring available orders in TMS and escalating with Operations accordingly
Entering and updating account data into TMS
Compiling sales data to create daily and monthly reports on revenue, targets, etc.
Coordinating with Accounting department to obtain credit for accounts
Prepare pricing for RFP submission
Update, remove and add prospects in Salesforce
Other duties as required

Qualifications:

2 years of previous customer service experience
Previous experience as a sales coordinator is an asset
Strong command of the English language
Excellent computer and typing skills
Ability to work in a team environment and build strong relationships

Perks of working at Quarterback:

Competitive compensation package
Comprehensive benefit package
Growing, fast-paced company with opportunity for advancement
Strong team oriented culture with numerous events organized throughout the year
Game room
Gym membership
Hybrid Work model (3 days in office)

Quarterback Transportation is an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative.

Quarterback Transportation

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