Are you driven by customer satisfaction and excited to play a key role in a fast-paced automotive dealership?_ Look no further!_

Willowdale Nissan Ltd is seeking highly motivated and results-driven BDC Representatives to join our dynamic team. As a Service BDC Representative, you will be the bridge between the dealership and its customers. Through initiative-taking communication, scheduling expertise, and excellent customer care, you will foster long-term relationships while meeting dealership goals. Your ability to adapt and thrive in a dynamic environment will set you apart in this role.

ESSENTIAL DUTIES:

· Making Inbound and outbound calls and responding to customer inquiries.

· Purify and update customer changes in database.

· Scheduling service appointments and selling add on products.

· Following up with potential customers via phone, email, or other communication channels.

· Providing excellent customer service and addressing customer concerns or complaints.

· Reschedule no-show Customer appointments.

· Schedule future contact as needed.

· Ability to meet or exceed monthly goals.

· Assist with other duties, as assigned.

JOB REQUIREMENTS:

High School Diploma or equivalent.
Previous Automotive BDC experience is preferred but not required.
Prior experience in a customer service role is required.
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
First-class verbal, written and communication skills including the ability to communicate effectively and efficiently.
Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

JOB TYPE: Full-time

Shift and Schedule: Monday to Friday

Salary Commensurate with Experience

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Dental care
Paid time off
Vision care

Schedule:

Monday to Friday

Education:

Secondary School (preferred)

Experience:

Business development: 1 year (preferred)

Work Location: In person

Willowdale Nissan

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