Position Overview:
With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.
The Inside Sales Representative serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the position manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.
The admissions team is expected to double in the next five years. Since mastering this role requires an 18-24 month learning curve, leadership is only promoted from within. Not only are we seeking new members to join our team, but also future team leads, supervisors, managers, and directors.
Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, and a collaborative approach to teamwork.
Key Responsibilities:
- Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission
- Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.
- Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
- Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
- Documents all communication with clients, family, referents
- Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client’s arrival and providing documentation as needed
- Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care as needed
- Completes mandatory assessment or admission documentation, consents or other forms as required
- Prepare and maintain client files
- Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
- Books pre-admission medicals with physician as required.
- Maintain client waiting lists
- Present program education sessions as required
- Preparing reports, data management including data entry as required
- Other duties as assigned
Qualifications:
- Bachelor's degree preferred
- Minimum two years of sales experience and a proven track record of results
- Sales experience with a focus on consultative selling and customer relationship management preferred
- Analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies
- Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management
- Proficient understanding of the entire admissions process from lead generation to admission
- Proficient with Salesforce
- Proven ability to thrive in a fluid, fast-paced, unpredictable environment
- Commitment to the mission and values of EHN Canada.
- Evenings and Weekends availability required
Employee Benefits and Perks:
- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy.
- 24/7 Employee Assistance Program through LifeWorks.
- Competitive paid time off policies, including a paid day off on your birthday.
- Access to in-house fitness facilities where applicable or discounted external gym memberships.
- Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program.
- Nationwide presence allows for supportive relocation opportunities.
- Defined Benefit pension through CAAT with up to a 4% employer contribution.
- Maternity and parental leave top-up.
- Access to discounts at Kids & Co. Daycare.
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
