Technical Field Service Representative is responsible for monitoring the installation of the SITURA Waterproof Expansion Joints (roofing & waterproofing) to ensure correct application procedures are followed.
This is an outdoor position that requires travelling to job sites (in order of time commitment):
- Across Toronto & GTA (50%), This is a Toronto/GTA based position.
- East Coast of the United States (10%) – predominantly New York City and Miami.
- Western Canada - Vancouver and Calgary (25%)
- West Coast of the United States (15%) – predominantly Los Angeles and San Francisco.
The individual performs installation observations and conducts training sessions for contractor personnel. Field Reports and various administrative reports are required on a regular basis. Candidate must be able to work independently, have a customer service-oriented aptitude, and have the ability to teach installation techniques.
Relationships and Roles:
- Report directly to the Technical Director of SITURA INC.
- Coordinate necessary job site visits with the respective Sales Accounts Manager and local SITURA representatives.
- Provide the Technical Team (based in Toronto) with necessary information from customers in order to produce shop and working drawings.
- Communicate travel plans to Office Administrator to ensure travel bookings are made in a timely fashion.
Major Areas of Responsibility:
- Review of plans and details for upcoming projects.
- Overseeing the application process by attending job starts and in-progress project visits to monitor for proper installation of the SITURA Expansion Joint systems.
- Help to resolve installation problems and issues as they arise.
- Act as the liaison between the applicator, General Contractor, Consultant, Architect, Building Owner, and SITURA during the installation process.
- Communicate and demonstrate product installation.
- Provide field measurement of expansion joints on-site.
- Provide training and assistance to customers on-site.
- Ensure job files are consistently updated with any new information and communicated to the team in Toronto.
- Attend/Represent the company and/or participate in annual tradeshows, conventions, conferences, industry seminars and related association events.
- Support sales efforts when and as directed by the Sales Accounts Manager by; visiting customers, distributing literature and introducing potential new customers to the company’s product portfolio.
- Support SITURA corporate sales staff when visiting customers.
Qualifications:
- A Post-Secondary Degree or Diploma in a construction related field.
- 2 to 5 years construction industry experience is a significant asset.
- Strong Managerial Skills.
- Organization Skills.
- Client Interaction Skills.
- Excellent written and oral communication.
- Excellent interpersonal communication skills required to interact with clients on a daily basis whether in person or through telephone, and email.
- Need to be self-motivated and well organized.
- Must be proactive in problem resolution.
- Time management skills and ability to prioritize.
- Ability to develop and maintain relationships with new and existing customers.
- Knowledge of Microsoft Office, i.e., Outlook, Word and Excel.
- Working knowledge of AutoCAD considered an asset.
- Understanding of CRM software and Project reporting Software; i.e. Go Canvas, Smartsheet’s, Field Wire, etc.
- Diligent follow up and record keeping abilities.
- A clean driving record and valid driving license.
- Ability to travel for business purposes.
- Working knowledge of a second language, Spanish and/or French, considered an asset.
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- AutoCAD: 3 years (preferred)
Licence/Certification:
- Ontario Drivers License (preferred)
Work Location: In person
Job Type: Full-Time
