Front Desk Agent/Night Auditor

Holiday Inn Express and Suites Toronto Airport South • Full-time • Etobicoke, ON, CA • C$ 16 - C$ 19 / hour • 3d ago

To work with the Front Office Team to provide the level of service; professional work standards and guest care standards set down by Holiday Inn Express & Suites Toronto Airport South and contribute to the overall profitability of the property.

MAIN DUTIES

1. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

2. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Holiday Inn Express & Suites and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

4. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity.

6. Be skilled in the taking of reservations and contribute to achieving or exceeding budgeted rooms revenue/occupancy.

7. Ensure the switchboard is answered in a professional, caring and courteous manner with accurate recording and prompt delivery of messages or voicemail explained/utilized in line with company policy.

8. Co – ordination with Maintenance and Housekeeping regarding availability of rooms in order to maximize on rooms rented while ensuring guest satisfaction.

9. Comply with attendance rules and be available to work on a regular basis.

10. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Job Types: Permanent, Part-Time

Pay: Up to $19.00 per hour

Benefits: