Receptionist

Greenstone Financial Services Canada • Full-time • North York, ON, CA • 2d ago

RECEPTIONIST, ON-SITE, North York, ON

WHO WE ARE

Greenstone is a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher’s Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've expanded into the Canadian market, introducing affordable, high-quality insurance products.

Our commitment to data-driven decision-making and a continually evolving product offering reflects our dedication to meeting the ever-changing needs of our customers. Renowned for award-winning customer service, we leverage technology and analytics to design, administer, market, and distribute a variety of insurance products in collaboration with the world’s most trusted underwriters. Join us in shaping the future of insurance.

PURPOSE OF THE ROLE

As the Receptionist, you will be the first point of contact at Greenstone Financial Services Canada (GFSC) and will project a professional, approachable and supportive 'face' of Greenstone. Our successful candidate will build strong internal relationships and take pride in delivering a superior service experience for all team members.

This position plays a pivotal role in providing support to the wider organization and manages a diverse range of responsibilities across reception, administration and business support duties. For this reason, it is imperative that the successful candidate has strong communication skills, multi-tasking and prioritizing skills partnered with a positive and personable demeanor.

The Receptionist forms part of a collaborative Business Support Team, and it is important that this person is a great team player, enthusiastic to contribute ideas, and proactive in their approach to be hands-on with internal initiatives and projects within the team where applicable.

Due to the nature of the role, this position requires you to work on-site in our office full-time (Monday through Friday).

KEY ACCOUNTABILITIES

The following aspects of this role are indicative only and in no way limit the Company in allocating additional accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification.

Office Management

Provide support to the Office Manager & wider Senior Leadership Team, as required
Manage reception, including meet & greet visitors and answer incoming phone calls
Ensure reception area is tidy and presentable
Receive, sort and distribute daily mail/deliveries
Place coffee and weekly lunch catering orders for the full Toronto team
Collaboratively maintain Admin team office spreadsheet with the Office Manager
Assist in updating the internal communications platform, Shine Hub
Monitor kitchen supply levels and advise when items are running low
Manage boardroom availability and video conferencing connections
Ad-hoc administrative support

Facilities Management

Work with the Office Manager to request and oversee building maintenance, repairs and cleaning vendor
Assist in maintaining office and kitchen cleanliness, proactively ensuring all areas are well-kept.
Ensure office security access lists/requirements are maintained
Build and maintain strong relationships with internal and external stakeholders
Familiarize yourself with office contracts and agreements to ensure compliance
Actively participate as a member of the Health and Safety Committee and conduct inspections are per the CCOHS inspection checklist when required
Maintain office health + safety contact lists

Event Coordination

Work with Office Manager to deliver a broad range of on and offsite events and initiatives in line with stakeholder expectations and company values. This includes but is not limited to:
Quarterly Reward & Recognition events
Health & Wellbeing events
Team lunches
Ad-hoc events, incentives and initiatives as requested
A high level of creativity, research, planning, budgeting, and communication is required to successfully execute the event schedule

POSITION REQUIRMENTS

Essential

Minimum of one (1) year in Reception and business administration support in a corporate environment
Very strong proficiency in the Microsoft Office suite
High attention to detail with strong organizational and planning skills
Excellent written and verbal communication skills
Multitasking, proactivity, and time-management skills, with the ability to prioritize tasks
A dynamic individual
Advanced written, verbal and interpersonal communication skills
Proven ability to develop and maintain effective business relationships with a diverse range of internal and external contacts
A true team player with a 'can-do' attitude

Desirable