The Logistics and Customer Service Specialist represents the first point of contact for Red Bull Customers (internal and stakeholders) providing support on all topics related to sales order management. The incumbent is responsible for the supply chain execution of Finished Goods and Visibility Items and for the execution of the Order to Cash Process.
All the responsibilities we'll trust you with:
PROCESS AND SYSTEM MANAGEMENT
Ownership of the complete order to cash and return processes, for both finished goods, display creation and visibility promotional items in SAP, including events & services of RB coolers/visit items. Track delivery from third-party logistics to end customer while ensuring high quality service. Work towards the resolution of logistical and operational issues originating from both the third-party logistics and customer. Responsible for the creation and update of the relevant master data related to customers, including pricing in SAP/CPM. Responsible for the execution of the return process for Finish Goods & Visit (promotional materials). Ensures that processes are executed according to the corporate governance and guidelines. Escalates the key user and operations manager processes and contributes pro-actively in the improvement of processes. Active involvement in supply chain E2E projects for improvement of processes and local systems & tools.
ADMINISTRATIVE TASKS
Prepare all relevant legalized order documentation, including letters of credit and any other applicable import documentation. Ensure proper documentation (manual, guidelines, BPPs) is organized and filed for easy access. Support in providing required documentation during internal and external audits (inventories, orders, invoices, etc..).
FUNCTION SUPPORT
Coordinate the request from customers in alignment with quality management of internal and external certificates. Execute and monitor periodical tasks (month/year end closing). Support the checking of invoices. Responsible to monitor and support in resolution of customer claims & disputes with credit department.
TRACKING
Goods movement entries in SAP (handling in the system of all claims and returns arising from inbound & outbound product movement through to the issuing of the credit note to the customer). Monitoring consignments in SAP (tracking and tracing) and with 3PL ticketing system. Proactively inform and accurately report on Service Level Agreement Key Performance Indicators to the Customer and Logistic Manager.
CUSTOMER MANAGEMENT & ROUTE TO MARKET
Provide accurate and helpful information and analysis on cost-to-serve, service levels, and logistic profile to support CS Manager internal stakeholders to negotiate best logistics conditions (shelf life, logistic discount, drop size, palletization, etc.) with external customers. Be the interface with the logistics providers for issues related to the deliveries. Coordinate the request from customers in alignment with quality management of internal and external certificates. Shared responsibility on customer satisfaction and customer-related KPIs. Treatment of complaints from customers and consumers.
Your areas of knowledge and expertise that matter most for this role:
- Experience in Operations, Planning, Logistics and Customer Service disciplines in consumer goods / FMCG company will be preferred.
- Growth Mindset: Self-motivated with “Can Do” attitude for continuous improvement. Proactive, patient, go-getter.
- Strong team player; driven, ambitious whilst ‘inclusive’ in approach.
- ERP Knowledge of SAP R/3 (SD, MM) is essential, SAP BI is a plus.
- Experience with 3PL Partners.
- Inventory management - inventory reconciliation between different systems.
- Strong communications skills (verbal and written).
- Relationship builder and excellent telephone manner.
- Ability to work under pressure; good time management in a fast-paced environment.
- Ability to multi-task is essential. Good proficiency in Microsoft Excel, MS Word and MS PPT.
- Fluent in English Bilingual skills (English and French) is a plus.
Red Bull Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
