Job Description
The Northern Outreach & Virtual Care, and ECHO Ontario Mental Health department is focused on improving access to care, capacity building, and the equitable distribution of care to patients and providers within the mental health and addictions system. This is an emerging area of practice, and one that presents a significant opportunity for improving access to Mental Health and Addictions services, both in remote and urban settings.
We are currently seeking a full-time, contract (12 months) Program Officer, with opportunity for extension, who will be responsible for managing and executing activities to operationalize and support diverse administrative, education, and research and evaluation related functions and initiatives throughout the department portfolio at CAMH.
Under a matrix reporting relationship between the Acting Manager of ECHO Ontario Mental Health and Acting Manager of Northern Outreach & Virtual Care, the Program Officer will work collaboratively with leadership (clinical, administrative, and research) to support planning, managing and executing activities including program operations, quality improvement (QI), decision-support for clinical programming, knowledge translation, exchange & mobilization, and capacity building.
Responsibilities Include (but Are Not Limited To)
- Discretion in working with confidential information including, but not limited to, physician invoices, contractual documents, program and project administration;
- Supporting preparation and execution of contract agreements and purchase orders, including but not limited to: liaising with CAMH Legal Services, procurement, physicians or vendors, and directors and/or managers to initiate review, update content, obtain approvals and signatures for full execution;
- Supporting the Managers with tasks related to procurement (e.g., purchase orders), finance (e.g., invoicing, expense reimbursements, p-card) and program activity data (e.g., for invoice development);
- Providing support to Director and Managers for administrative tasks (e.g.; scheduling, meeting support, expense reconciliation, budgeting, scheduling travel, ordering supplies, inventory tracking, database management);
- Coordinating meetings and events, preparing meeting agendas, and minute-taking;
- Assisting with stakeholder & rights holder engagement and consultations;
- Supporting on-boarding and off-boarding of staff, including recruitment, and hiring;
- Supporting data entry, synthesis, analysis and dissemination;
- Supporting the pulling, collating and synthesis of data for reports, or other research documents;
- Assisting with the development and coordination of evaluation, research ethics and QPER submission documentation;
- Designing presentations and preparing complex and confidential reports as required;
- Maintaining documents and databases;
- Supporting development of workflows, processes, templates, forms, and reports for projects and program operations;
- Drafting briefing notes and memos for leadership;
- Preparing quarterly and annual reports;
- Support budget planning and tracking of expenses;
- Supporting event planning and development of CME accreditation applications;
- Supporting development of evidence-based standards, procedures and protocols as assigned by managers / director;
- Acting as a liaison with other CAMH departments including Performance & Analytics, Research, Human Resources, Information Management, Purchasing, Legal Services, Finance, and external collaborators;
- Providing technical support in ECHO Ontario Mental Health Sessions as needed;
- Completing other related tasks as required.
This role supports a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site.
Job Requirements
The successful candidate will have an undergraduate degree in health sciences, social science or related field and 2 years of professional work experience in an administrative role in a public sector setting, preferably in a healthcare or research environment in an administrative role. You will possess knowledge of mental health and addictions systems, as well as provincial healthcare systems as they relate to psychiatry partnerships, community engagement and virtual care service delivery. Knowledge of key considerations and processes that are essential to research, education and knowledge translation initiatives is essential. Knowledge of program development and planning is an asset. Experience with qualitative and quantitative research methods and evaluation is an asset. Proven ability to work with various inter-professional teams is required. In this role, you are expected to have excellent multi-tasking skills, to work efficiently and effectively with minimal supervision, be proactive, and able to work in fast-paced environments with changing priorities. You will be detail-oriented, and able to manage and prioritize complex tasks and priorities under high-pressure situations. You have appropriate business etiquette and tact, and good judgment in handling matters and information that are confidential. You will possess excellent organizational, problem solving, and customer-service skills. Excellent writing and efficient minute taking skills are necessary. Experience working in an academic or healthcare environment is an asset. Excellent interpersonal and communication (written and verbal) skills are essential. Advanced knowledge of office administration practices and expertise in various computer applications including Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access, Visio, and Publisher) as well as Webex, REDCap, Zoom, and Adobe Suite are required. Familiarity with I-CARE, Novari, and/or OTN is an asset. Ability to work with diverse clients and staff is required. Proficiency in a second language would be an asset.
