Location Address:
100 Queens Quay East, 9th Floor, Toronto
Number of Openings:
1
Pay
$47,718.00 - $77,065.00
Job Posting Description:
This is a hybrid role
Reporting to the Manager AskHR, the AskHR Associate provides efficient service to all HR customers and ensuring a positive employee experience. You will provide support on general or knowledge-based inquiries, policy interpretation and guidance on using the self-service platform. You will also conduct transactional updates to ensure transactions are error-free and comply with legal requirements.
If you enjoy providing excellent customer service and helping fellow employees, find solutions, then this is the role for you!
About The Role
- Promote the usage of self-service as appropriate, which includes providing exceptional, consistent, experience-focused service.
- Guide HR customers in the use of self-service to submit inquiries, update personal data, and find HR procedures online.
- Identify gaps in knowledge management systems to assist with future inquiry resolution or employee and manager direct access.
- Provide helpful and efficient responses to inquiries from employees, following established HR policies, procedures, and guidelines.
- Assess and interpret the level of complexity of cases and triage accordingly.
- Interpret HR policies, procedures, and guidelines to situations of varying complexities to meet the need of a diverse LCBO workforce, i.e. unionized employees, contractors, full-time/ part-time employees, executives, and future/ former employees.
- Interpret collective bargaining agreements to ensure responses support the appropriate collective agreements for unionized employees.
- Ensure adherence to quality standards and data controls to provide services and information in an accurate, timely, and complete manner.
- Enter inquires and subsequent resolutions into appropriate enabling technology system(s).
- Complete all transactions for employee data administration, department and position management, leave of absence, timekeeping, onboarding, contractual rate changes, employee separations, and benefits.
- Collect completed and required documentation and ensure data is complete and accurate. Audit completed transactions and data to ensure accuracy.
About You
- Post-Secondary Education or relevant work experience.
- Generalist HR knowledge.
- Client service experience and ability to manage customer expectations, provide excellent service and further the employee experience.
- Prior experience in a shared services center or call center environment.
- Exceptional communication and attention to detail in documentation.
- Workday and Service Now Knowledge is preferred.
- Familiarity with Bargaining Unit Environment is preferred.
- Sound judgment and problem-solving skills.
- Ability to be more attentive to details and manage multiple deadlines.
- Ability and flexibility to adapt to changing work environments.
- Maintain confidentiality.
We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.
There is a world of opportunities at the LCBO…
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
Work Hours:
36.25
Union / Non-Union:
Non-Union
Job Posting End Date:
November 14, 2024
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
