Position: Desktop Support Technician II
Location: Scarborough, ON, M1W 3E8
Duration: 7 Months
Job Type: Contract
Work Type: Onsite
Language: English
Pay :$26-26.00/hr
Role:
- Technicians need to build and configure laptops and perform remote sessions with customers on a Teams Meeting to do final configurations and confirmation that laptop is completely built to customers expectation and then ship the device.
- We are committed to enhancing the end users experience in all facets of the word.
- Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere, anytime, on any device.
Job Description:
What You'll Do
- In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! that's where you come in!
- You will be expected to deliver exceptional customer service as the face of the client.
- You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
- Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems you make it happen.
- Be helpful and understanding - provide the support you would want!
- Customize the customer experience for every individual all communication, instructions, and product knowledge to the level of the individual.
- Determine the most cost-effective repair to minimize customer downtime.
- Be proactive! Prepare reports for analysis of product failure trends and service issues.
- In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!
- Who You'll Work With
- As a Client Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
- You'll work to create the ideal experience that any customer would seek to encounter.
- For many of our customers, technology problems can be frustrating but easily solved by educating them.
- Your patience is a virtue!
- You'll be the face of our operation and the go-to for what makes our company run our customers.
Who You Are?
- Experienced 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
- A+ Certification or able to obtain within first 6 weeks of employment.
- Solid experience and understanding of IT services and products
- Enthusiastic about technology and willing to learn and stay on the cutting edge
Personable
- Relatable and responsible when interacting with ALL customers
- When the customer has a problem are they going to dread your visit?
- If yes, you're not picking up what we're putting down.
- Consultative approach to solving issues? Help us, help them! Reliable.
- Able to transform technical IT solutions lingo into terms everyone understands.
- Impeccable follow-through to customer satisfaction.
- Will attempt to connect to anyone you meet, no matter how difficult. Go-Getter.
- Insatiable desire for knowledge, independence, and success
- Strive for more than the status quo.
- Not intimidated by problems you've never seen before Confidence is key!
- Hungry to work hard and hungry to grow your career!
