The Company
A fiercely independent owned and operated brewery, Great Lakes celebrated 37 years in the craft beer business in 2024, making us one of the oldest craft breweries in Ontario. Here at GLB we hold ourselves to the highest standards in both our passion for beer, customer service and quality of product. We believe that building strong relationships with our customers lays a foundation of trust, loyalty and authenticity.
Role Purpose
GLB is seeking a skilled, enthusiastic and hardworking craft beer lover to join our growing team in a sales and administrative capacity. The primary focus of this position, but not exclusively, is providing support to our Licensee (On-Premise) sales team through customer relations and administrative activities. The position is extremely task driven and needs an individual who can multi-task and deal with customers, suppliers and the GLB team, with communication being of the utmost importance. This role will touch all areas of the company from time to time, production, sales, logistics etc.
Key Accountabilities and Activities
- Daily communication with licensee sales team members to provide support at all levels, offering status on inventory, point of sale items, and availability of product
- Answering customer inquiries regarding products, pricing, availability, and order status, addressing concerns and resolving issues
- Working with our distribution company and ensuring all licensee orders are transmitted on time
- Maintaining and updating our internal database with customer and rep information
- Managing and coordinating all paperwork regarding licensee orders and delivery process
- Track, communicate and solve all delivery issues in a timely manner
- Exploring and researching new market opportunities that will assist the sales team in the field
- Follow all related departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a measured and consistent manner
- Maintain, update, and monitor the internal Licensee Sharepoint site and Teams Chat line
- Work closely with the accounting team on daily customer related tasks
- Assist On-Premise Sales Manager with projects and administrative support
Necessary Knowledge and Experience
- Minimum 2 year of inside sales experience
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Beverage/Alcohol industry experience or within a similar CPG environment
- Exhibits flexibility, creativity and resourcefulness to create a positive, collaborative culture within the team, the brewery and our markets
- Ability to manage multiple projects with multiple priorities at one time, to deliver results on time
- Strong analytical and computer skills - Proficiency in Microsoft Suite 365, Google Drive
- Smart Serve Certified
Education and Certification Requirement/s
- Completion of post-secondary education.
- Glass ‘G’ Drivers License and clean drivers abstract
- Minimum 2 years of demonstrated experience coordinating inside sales
The Location
Great Lakes Brewery is in South Etobicoke. Conveniently accessed via TTC from Royal York Station, or via the Gardiner Expressway by car.
Why Should You Apply?
- Salary: $48,000-50,000 per year
- Great team of passionate individuals
- Award-winning brewery
- Health Spending Account
- Education and trip program
- #FreshGLB beers and a fun company culture
- This position is full time
Great Lakes Brewery is an equal opportunity employer. Each job posting and candidate selection process that GLB undertakes will consider all qualified applicants for employment within the brewery without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected factors. GLB will work with qualified applicants on accessibility accommodations during all levels of our internal recruitment process. Please notify GLB of any accessibility requirements in an email and our team will work alongside you to ensure your needs are met.
We thank all applicants for applying however only those chosen for an interview will be contacted.
