Job Title: HR Analyst
HR Analyst
Job Function: Administrative
Job Status: Full Time
Job Schedule: Full time (hybrid/remote/on-site)
Description
Join our team and what we will accomplish together
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable
bringing your authentic self to work? Are you a naturally curious person that believes learning is a
continuous journey? Do you prioritize your well-being and want your employer to do the same? The
TELUS Business Customer Experience (BCX) team knows that we are better together, so join us
and together, let’s make the future friendly.
Our Employer Solutions team provides technology Human Resource solutions to Commercial &
Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team
delivers cost-effective, customized support including payroll, performance management, business
process outsourcing as well as Customer Relationship Management solutions.
What you will do
As an Ambassador of our Solutions, you will provide expertise and analysis in the areas of
Compensation, Benefits, and HR Administration to a public sector Hospital client in Ontario with over
4,000 employees. As an Advisor, you will provide thought leadership and best practice to the client
on how to handle unique scenarios and escalations. As a Researcher, you should be ready to
investigate questions using a variety of resources to obtain necessary data. As an Analyst, you will
create reports to provide to various stakeholders, review them for accuracy and provide guidance on
improvements or efficiencies.
Responsibilities
Manage work requests from the client to determine priority, implementation timelines and
liaison with technical team for completion
Processing of WSIB Form 7 earnings reporting
Manage and process HR transactions−New Hire, rehire, termination, retirement, leave of
absence, and returned from leave of absence
Process union seniority calculations
Review and generating bi-weekly record of employment
Process and audit bi-weekly wage progression
Benefits and pension enrollment administration
Client service support managing inquiries
Maintain and update documentation regarding HR processes and controls
Collaborate with cross-functional teams to implement process improvements and
reengineering
Support HR project initiatives including documentation, testing, and training
Testing new enhancements or fixes to PeopleSoft before they are released into Production
environment with support from the technical team
Partner and collaborate with the client and other team on resolving HR related issues
Support the development and implementation of initiatives that foster a positive work
environment and inclusive culture
Identify areas where HR processes or employee initiatives can be optimized based on data
insights
Other tasks as assigned
Ability to come to the office in Hamilton, Ontario 1-2 days per week, depending on workload,
training and tasks
Qualifications
What you bring
Strong knowledge of PeopleSoft
Strong knowledge of Hospitals of Ontario Pension Plan (HOOPP)
Strong knowledge of best practice in HR, Compensation and Benefits
Proficiency with Microsoft Outlook, Word and Excel
Excellent analytical skills, attention to detail and accuracy, and achieving quality standards a
must
Highly motivated and possesses an intrinsic passion for quality and process improvements
Proven decision-making abilities based on analysis, experience, judgment and innovative
thinking
Ability to create positive relationships, establish rapport and work effectively in cross-
functional teams
Strong written and verbal communication skills
Proactive problem-solving approach
Detail oriented and ability to work to tight timelines
Experience with multi unions
Knowledge of HR metrics and key performance indicators (KPIs)
Excellent organizational skills; including effective prioritization, time management, and the
ability to multi-task.
Strong client service skills
Required Professional Designation/Certification:
Bachelor’s degree or diploma in Human Resources, Business Administration, or related
fields
Successful completion of CHRP certification preferred
Required Experience:
2+ years of experience in Human Resources related roles
Experience with HRIS system
We’re a people-focused, customer-first, purpose-driven team who works together every day to
innovate and serve our communities. We improve lives through our technology solutions and foster a
culture of innovation that empowers team members to solve complex problems and create
remarkable human outcomes in a digital world. We’re committed to diversity and equitable access to
employment opportunities based on ability—your unique contributions and talents will be valued and
respected here. You’ll find our engaging, high-performance culture personally fulfilling, professionally
challenging, and financially rewarding.
