The Odette Cancer Program is seeking a Program Coordinator to support operational work streams. The Program Coordinator will report to the Operations Director, Odette Cancer Program and Regional Director, Toronto Central North Regional Cancer Program.
Summary of Duties:
The Program Coordinator will support different operational projects with a main focus on symptom screening through Your Symptoms Matter (YSM). YSM is a questionnaire that asks patients to rate the severity of 12 common cancer symptoms and/or side effects that they may be experiencing. The purpose of YSM is to help patients communicate the impact of cancer and treatments on their quality of life with their health care team. The Program Coordinator will be instrumental in facilitating the initial process for patients to complete symptom screening at the cancer center. This role involves collaborating with and supporting volunteer team members in the area, and assisting patients directly with the completion of YSM. The Program Coordinator will work with the Symptom Screening Lead and relevant project working groups to provide feedback on processes and support project improvements.
- Collaborate and support volunteer team members, working as a team to support patients completing symptom screening
- Updating volunteer training materials and training new volunteers on the processes for symptom screening
- Support patients directly in the completion of symptom screening when needed
- Complete data entry for paper symptom screening assessments
- Participate in project working groups and provide feedback on front line experience to enable process improvements
Qualifications/Skills: Preferred candidate will hold a baccalaureate degree in a healthcare or science related field plus a minimum of 2 years related experience or the equivalent combination of education and experience
- Strong communication and interpersonal skills: Ability to collaborate effectively with diverse teams, including volunteers, staff, and patients, ensuring smooth coordination of activities and patient care.
- Organizational and multitasking abilities: Able to manage multiple tasks such as patient support, data entry, and project involvement while maintaining attention to detail and meeting deadlines.
- Patient-focused mindset: Empathy and ability to interact sensitively with patients, ensuring a positive and supportive experience.
- Teamwork and collaboration: Proven ability to work well in a team environment.
- Experience with data entry and record-keeping: Accuracy and proficiency in completing paper-based and electronic data entry.
- Problem-solving skills: Able to provide constructive feedback on processes and contribute to the continuous improvement of the project through frontline experiences.
- Experience in healthcare or similar environments: Prior experience in a healthcare setting or working with patient care processes is an asset.
- Adaptability: Comfortable working in a dynamic environment with the flexibility to support patients directly and respond to evolving project needs.
- Basic computer skills: Proficiency in Microsoft Office and other relevant software for data entry and reporting.
