Job Summary:
Reporting to the Specialist, Absence Management, the Coordinator, Absence Management will support the disability management process for both occupational and non-occupational illness or injury.
Duties & Responsibilities:
- Coordinate all activities related to team member’s disability/workers compensation claim including the facilitation and timely submission of paperwork
- Facilitate the submission of illness or injury claims with third party insurance carriers and independent claim adjudicators
- Ensure paperwork submission requirements are met in a timely manner
- Monitor email requests and respond to routine questions from team members, managers and third party administrators
- Collaborate with team members, managers, insurance carriers and People and Culture Advisors with respect to return to work and accommodation
- Liaise with Payroll to report absences, research discrepancies, and resolve employee record issues
- Assist with data collection for reporting purposes
- Maintain and update team member records including enrolments, changes and terminations in conjunction with the Benefits Coordinator
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
Behavioural Competencies:
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Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
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Teamwork: Working collaboratively with others to achieve organizational goals.
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Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
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Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
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Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
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Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- 1-3 years of work experience in an administrative role
- University Degree/Certificate in Human Resources Management and/or diploma/degree, preferably in a health related field such as disability management, occupational therapy, or vocational rehabilitation or equivalent is an asset
- Proven Customer Service
- Experience with internal people systems, for example, Human Resources Information Systems (HRIS)
- Excellent communication skills, both oral and written
- Experience in Google suite, Gmail, drive, docs and sheets
- Ability to maintain a high level of confidentiality.
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
