WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
We are looking for a Support Engineer to work alongside our development, testing, product, and customer support teams to help in the support and maintenance of our growing Health services. You love working with people and helping the end users achieve their best health outcomes. You enjoy a technical challenge and have a tireless drive for organization. You enjoy a
changing landscape and a complex list of stakeholders to stay in touch with.This is an entry level position, with growth opportunities in Support Engineering, Quality Assurance, or Software Engineering
- Collaborate with the operations, tech support & QA team members to provide client support and troubleshooting assistance.
- Build a strong and demonstrable knowledge of our products and contribute to internal knowledge-based articles for continuous improvement.
- Liaise with the Support and Account Management teams and maintain accurate records of support requests, troubleshooting steps, and resolutions.
- You will be involved as the first line of support to resolve, troubleshoot or debug issues or triage them to be handled by the relevant team.
- Help us prioritize and manage support tickets while ensuring adherence to agreed SLAs.
- Ability to work with various stakeholders and help build a support process from the ground up.
- Free up capacity on Product, Engineering and QA Teams and help them focus on their core responsibilities.
WHO WE'RE LOOKING FOR
- Post-secondary degree or diploma in a technical field or equivalent relevant experience
- Proven ability to work in a fast paced, rapidly changing environment with a regularly shifting stakeholder list
- Solid understanding of the SDLC in an Agile environment
- Previous experience with project management is a plus
- Previous experience with Jira is a plus
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
