Are you a passionate person seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is thrilled to announce the opening of our third clinic location and is seeking enthusiastic individuals to join our team. At Axis, the Client Coordinator (CC) is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients.
ABOUT US
At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care. We're committed to continuous learning and offer opportunities for professional growth.
Our Values:
- Determination
- Collaboration
- Outcome-Obsession
ROLE OVERVIEW
This role reports to the Lead Coordinator (LC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards.
The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time.
WHAT YOU’LL DO
- Promote the clinic culture
- Embody Axis core values and standards to help deliver the Axis Experience to all clients
- Support therapists in their day-to-day needs to ensure smooth workflows
- Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
- Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs
- Manage client bookings and arrival times
- Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary
- Accurately and precisely capture referral notes for new clients
- Ensure all billing, invoicing and claims are submitted and filed accurately
- Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
- Work with the LC to follow up on any outstanding payments as necessary
- Respond to all medical request inquiries received at the clinic
- Complete all cash reconciliation and reporting processes at end of day/end of month
- Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations
- Work with LC to assist with any tasks, business initiatives and documentation as needed
WHO YOU ARE
- You have 1+ years experience in customer service and/or hospitality
- You are flexible to work days, evenings and/or weekend hours as needed
- You must be able to work a minimum of 3 shifts per week (equivalent to ~15 hours per week)
- You have strong attention to detail
- You are passionate by nature, wanting to help your team grow as a whole
- You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
- You are able to work independently with minimal supervision as well as within a team
- You have an innate drive to work hard, take initiative, and hustle
- You come in everyday with your professional cap on, and as your authentic self
- You prioritize your mental and physical health so you can come in everyday as the best version of yourself
- You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out
- You care about your workspace, ensuring your space is clean and presentable
- You embody strong sales, communication and customer service skills
- You are open-minded and adaptable to new workflows and business initiatives
WHO WE ARE
- A multi-award winning clinic
- A newly renovated, modern facility with private rooms and a fully equipped gym space
- Featured on BlogTO, Toronto Readers Choice and Top Choice Canada
- 5 Star rated organization across all platforms
- Not just client focused but staff-satisfaction focused work environment
- A young, strong family-like culture who supports, educates, and motivates each other in a fun, good vibes only, laid back yet fast paced environment
- Highly energetic young professionals in a highly collaborative environment
- Competitive wages
- Strong social media presence
- Growth and leadership opportunities via the Axis Career Path
- Jane EMR
- No WSIB, minimal MVA and minimal modalities
Job Types: Full-time, Part-time, Permanent
Pay: $17.00-$19.00 per hour
Expected hours: No less than 15 per week
Benefits:
- Casual dress
- Dental care
- On-site gym
- Paid time off
- Store discount
- Vision care
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- What do you consider the highest form of customer service?
- What impact has physical therapy had on you in the past?
- What book, movie or podcast has significantly impacted you to be the best version of yourself?
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
