Job Overview:
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. This role combines standard administrative duties with a focus on researching customer experiences, making it an ideal opportunity for someone who excels at supporting operational tasks while also offering valuable insights into our customers' needs and experiences.
Key Responsibilities:
- Provide comprehensive administrative support, including scheduling meetings, managing calendars, and preparing relevant documents.
- Assist in organizing and executing customer experience research activities, such as surveys, interviews, and focus groups.
- Collect and analyze customer feedback to identify trends, improvement opportunities, and successes.
- Update and maintain customer research and feedback databases.
- Prepare reports and presentations to share findings and actionable insights with leadership and other teams.
- Support the creation and maintenance of customer experience metrics and tracking systems.
- Handle customer inquiries or issues, ensuring exceptional service and satisfaction.
- Perform additional administrative tasks as needed to assist the team.
Qualifications:
- Prior experience as an administrative assistant, office assistant, or in a similar role.
- A solid understanding of customer research, data collection, or analysis is a bonus.
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Proficient in office software, such as Microsoft Office Suite and Google Workspace.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaborate effectively with a team.
- A genuine interest in enhancing customer experience and improving processes.
- High attention to detail and accuracy in all tasks.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Expected hours: No less than 30 per week
Additional pay:
Benefits:
- Company events
- Dental care
- Extended health care
Flexible language requirement:
Schedule:
Work Location: In person
