Junior IT Analyst
Job Type: Full-time, 1 year contract
Reports to: IT Lead
Location: Remote Ontario, Canada
About Us
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com.
Summary
We are looking for a driven and ambitious Junior IT Analyst to join our IT and Compliance Team to support the organization’s IT operations. Working closely with the IT Lead, this role offers a hands-on opportunity to enhance IT efficiency and security at ACTO.
In This Role You Will
- Work with the IT Lead to maintain and update records of software licenses and hardware assets
- Track inventory levels, ensuring proper allocation and utilization of IT resources
- Support all end-user devices and provide first-level support to end-users for IT-related queries and issues
- Assist in onboarding/offboarding process by setting up hardware, software, and accounts for new and current employees
- Support the IT Lead with evidence gathering for all regulatory requirements of different frameworks for the organization to improve overall information security compliance
- Configure, deploy, and manage endpoints using the organization's MDM platform and ensure compliance with security policies and manage updates, app deployments, and device troubleshooting
To Be Successful In This Role, You’ll Need
- Advanced experience with Microsoft Office, Google suite, and other day to day systems
- Ability to diagnose and resolve common IT issues efficiently
- Understanding of hardware, software and operating systems
- Experience with ticketing systems (e.g., ServiceNow, Jira) for managing IT support requests
- Familiarity with Mobile Device Management (MDM) tools
- Awareness of data privacy regulations (e.g., GDPR, SOC 2, ISO 27001) and IT compliance standards
- Basic understanding of cybersecurity principles, such as firewalls, anti-virus, and encryption
Bonus Points If You Have
- Experience working in an agile environment
- Experience working in a SaaS company
- Experience and/or interest in Life Sciences
What you’ll enjoy about ACTO:
- The ability to contribute towards industry leading, multiple award-winning technology
- Results-driven and collaborative culture
- Competitive compensation package
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Flex hours (overlapping with our core hours)
- Work from anywhere
- Competitive benefits package (health, dental, vision, EAP etc.)
- Flexible vacation policy
- ACTO Be Human Days (ACTO’s additional PTO)
At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
