Junior IT Analyst

Job Type: Full-time, 1 year contract

Reports to: IT Lead

Location: Remote Ontario, Canada

About Us

ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com.

Summary

We are looking for a driven and ambitious Junior IT Analyst to join our IT and Compliance Team to support the organization’s IT operations. Working closely with the IT Lead, this role offers a hands-on opportunity to enhance IT efficiency and security at ACTO.

In This Role You Will

Work with the IT Lead to maintain and update records of software licenses and hardware assets
Track inventory levels, ensuring proper allocation and utilization of IT resources
Support all end-user devices and provide first-level support to end-users for IT-related queries and issues
Assist in onboarding/offboarding process by setting up hardware, software, and accounts for new and current employees
Support the IT Lead with evidence gathering for all regulatory requirements of different frameworks for the organization to improve overall information security compliance
Configure, deploy, and manage endpoints using the organization's MDM platform and ensure compliance with security policies and manage updates, app deployments, and device troubleshooting

To Be Successful In This Role, You’ll Need

Advanced experience with Microsoft Office, Google suite, and other day to day systems
Ability to diagnose and resolve common IT issues efficiently
Understanding of hardware, software and operating systems
Experience with ticketing systems (e.g., ServiceNow, Jira) for managing IT support requests
Familiarity with Mobile Device Management (MDM) tools
Awareness of data privacy regulations (e.g., GDPR, SOC 2, ISO 27001) and IT compliance standards
Basic understanding of cybersecurity principles, such as firewalls, anti-virus, and encryption

Bonus Points If You Have

Experience working in an agile environment
Experience working in a SaaS company
Experience and/or interest in Life Sciences

What you’ll enjoy about ACTO:

The ability to contribute towards industry leading, multiple award-winning technology
Results-driven and collaborative culture
Competitive compensation package
Company MacBook
Budget for work-from-home set-up
Monthly work-from-home allowance
Flex hours (overlapping with our core hours)
Work from anywhere
Competitive benefits package (health, dental, vision, EAP etc.)
Flexible vacation policy
ACTO Be Human Days (ACTO’s additional PTO)

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.

ACTO

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