- Please note this is a hybrid role, with an opportunity to work from either our North York, ON or London, ON Head Office**
Purpose
Provide customer service to residents/clients; organize and maintain up to date and precise property administration; work as part of a team.
Main Responsibilities
Customer Service Relations:
- Maintain the highest level of customer service.
- Communicate effectively with residents and relevant others.
- Actively listen and act upon resident inquiries, concerns and complaints. Hand complaints over to the Property Manager as required.
General Administration
- Analyze, update and produce monthly Management Reports for each property in close cooperation with the Property Managers and Property Accountants.
- Prepare all necessary paperwork to aid with due diligence that is undertaken for any potential sale of property.
- Ensure effective and precise electronic filing of all relevant documents.
Resident Leasing Administration
- Keep the Weekly Availability Report up to date based on information from the Leasing Specialist and Property Manager.
- Distribute the report to the clients on a weekly basis.
- Process applications – Conduct employment verification, landlord reference checks, credit checks etc.
- Set up approved leases and resident information in Yardi and prepare lease package.
- Post monthly move in’s.
- Put tenants on notice as received and approved by the client/PM.
- Post monthly move out’s and apply the LMR.
- Arrange new tenant hydro accounts.
Resident Payment Administration
- Collect, sort, process and enter rental payments in Yardi.
- Setup PAP for tenants.
- Post NSF payments.
- Issue N4’s – Notice of termination for non-payment of rent.
- Prepare weekly collection letters.
- Prepare bank deposits and ensure proper filing of receipts.
Legal Administration
- Issue N4’s – Notice of termination for non-payment of rent.
- Issue other legal forms (N5, N6, N7).
- Ensure legal notices are filed with the Paralegal in a timely manner (L1, L2).
- Ensure tenants are adhering to LTB payment plans.
- Enforce LTB orders with the enforcement office.
- Prepare collection files for past tenants.
Rent Administration
- Run monthly rent billings in Yardi. Verify accuracy. Post monthly billing.
- Update market rents in Yardi as required.
- Add additional charges to tenants as required (parking, lockers etc.) and update rentable items as required.
- Prepare N1’s – Notice of Rent Increase.
- Prepare annual tax receipts.
Resident Portal
- Setup PAP for tenants.
- Input tenant insurance.
- Provide tenants with their security code for login.
- Respond to maintenance/communication tickets where applicable.
- Provide technical support for tenants and staff.
Scope
- Work in close cooperation with Leasing Specialists, Operational Staff and Property Accountants. Reporting to the Manager, Residential Operations.
Qualifications
Education
- Minimum High School diploma (Grade 12/13).
- Preference: College Degree in related field.
Experience
- A minimum of 2 years experience in leasing and property administration.
- Experience using Property Management Software such as Yardi, an asset.
Skills And Abilities
- Actively supports SKPM's values of: Trust, Honesty, Integrity & Respect
- Solid management and leadership skills
- Solid working knowledge of residential property administration
- Strong computer skills: Excellent knowledge of Word, Excel, PowerPoint and Microsoft Outlook and able to learn Yardi Voyager and Property Vista
- Sound judgment and decision-making capabilities
- Excellent communication and relationship building competencies
- Is open to change and actively looks for ways to improve processes
- Strong administrative and organizational skills
- Strong time management skills
- Portrays a professional image
- Strong customer service orientation
- Motivated to learn more and grow within this position
- Good negotiating skills
- Has a high tolerance to stress
Compensation
- $50,000-$60,000.00 annually
- Health Benefits after probation
- 3 weeks vacation annually
Thank you for your interest in Sterling Karamar Property Management.
Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for advancement.
Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.
Please note that our Corporate Offices are scent-free work enviorments.
