ABOUT US
SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child's unique traits so SickKids can diagnose faster, treat smarter, and predict better.
We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and leading in digital charity.
SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in our policies, practices, and behaviours. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. For details on our Equity, Diversity & Inclusion commitment, please click here.
We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Coordinator, Donor Care.
Position Status: Permanent Full-Time
Available: Immediately
Description of the Position:
The Coordinator, Donor Care (“Coordinator”) will support and cultivate the development, stewardship, engagement and loyalty of donors, while handling phone and on-line inquiries for SickKids Foundation (“Foundation”). They will provide support in line with internal business practices, processes, quality guidelines and departmental reporting measurements to support the achievement of our goals. This position reports to the Manager, Donor Care.
You will:
- Respond to phone and email inquiries about The Hospital for Sick Children and SickKids Foundation in a manner which supports the Foundation’s mission;
- Support all of the various initiatives and campaigns in market across all business units at the Foundation by serving as the first point of contact via phone and online inquiries from donors and other members of the community, while following business practices and policies;
- Provide professional ‘‘first contact’’ with donors delivering exemplary donor services;
- Maintain donor relationships through donor care and stewardship activities;
- Perform outbound calls to up-sell/cross-sell as well as educate donors on other engagement opportunities;
- Retain/upgrade/educate donors following best practices to help achieve revenue goals
- Handle all Foundation-related inquiries and use judgment on when to escalate inquiries for further support;
- Update CRM (referred to as KYDs) and other relevant tools;
- Meet individual and team key performance indicators as set by the business, inclusive of, but not limited to, daily calls/emails, save retention, and quality targets;
- Keep the Manager, Donor Care aware of any concerns that may impact the team or donor satisfaction; and
- Other duties as assigned.
Qualifications:
While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:
- Two (2) years of customer service, sales/save and call centre experience
- Post secondary education will be considered an asset;
- Proficiency with Microsoft 365 (Outlooks, Word, Excel);
- Experience working with relationship databases will be considered an asset
- Superior communication, verbal and written skills with the ability to handle sensitive conversations and information;
- High level of critical thinking with the ability to connect the donor to the organization in an impactful, meaningful way;
- Resourceful, strategic, and service oriented with excellent time management;
- Superior interpersonal skills with the ability to understand the importance of fundraising and stewardship;
- Able to work both independently and collaboratively within a team environment;
- Someone with impeccable punctuality, attendance and reliability;
- Results-oriented with a proven ability to meet and exceed goals;
- Able to build new relationships with prospects, donors and volunteers;
- Ability to adjust to new tactics and strategies as they emerge;
- Organized with meticulous attention to detail; and
- Previous experience working within a Not-for-Profit environment will be considered an asset.
We’re looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people; people who want to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.
Total Compensation Package:
Hiring Salary Range: $49,353.00-$58,060.00 with the ability to progress to a maximum of $69,671.00. To ensure fair and equitable pay at SickKids Foundation, placement on the salary
range will be based on your years of experience, skills, and qualifications relevant to the Coordinator, Donor Care.
To help you lead in the fight for kids’ health and to support your health, wellness, and career growth, in addition to competitive compensation, we offer a comprehensive benefit package (includes a flex benefit plan), tuition reimbursement, flexible work arrangements, pension plan and birth parent/parental top up – to name a few!
Hours: 35-hour work week, 10:00AM-6:00PM
Date Posted: January 29, 2025
Available: Internal and External Candidates
Deadline: January 12, 2025
Please apply on-line by visiting our website: www.sickkidsfoundation.com
SickKids Foundation is committed to its people and the talents, capabilities, and perspectives they bring to our mission. We live that commitment by being open and accessible to all, by valuing and respecting every individual, and by equally supporting every employee. As an organization proud to have joined the BlackNorth Initiative’s CEO pledge, we uphold our commitment by inviting and encouraging individuals from diverse lived experiences from Black, Indigenous, communities of colour, people with disabilities, 2SLGBTQIA+ community and all candidates who may contribute to the further diversification of the Foundation’s community.
Candidates who require accommodation during the recruitment process should contact the Human Resources Department at: HR@sickkidsfoundation.com
