The Bilingual Collection Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Bilingual Collection Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.
We have a full-time opportunity and the schedule we are currently hiring for is on a shift schedule Monday - Friday:
- Two late nights per week (11:30am to 8:00pm)
- Three-day shifts per week (9:00am to 5:30pm)
Successful candidates MUST be available to start as soon as possible.
Perks
- Support with immigration and PR applications (responsibilities for this job align with unit group 63102 – Financial Services Representative)
- Flexibility to work from home after training
- Medical and Dental Benefits
- Fun and engaging work culture
- Perkopolis discount program
- Wave Group Insurance (home/auto) discounts
Responsibilities
- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
- Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations
What Are We Looking For?
- Must be bilingual (French/English)
- Have strong communication and computer navigation skills
- Have the ability to multi-task efficiently
- Is committed and willing to learn and grow within the business
- One year of experience working in a high-volume call center environment is an asset
- Collection experience is considered an asset
Compensation
- Hourly rate up to $20.00/hr
- Health and dental benefits
How SinglePoint Supports Your Status in Canada:
At SinglePoint, we're committed to supporting our team members in securing permanent residency in Canada. We're ready to provide employment verification letters, aligning with TEER 3 classifications, to aid in expediting Permanent Residency (PR) applications. Please note that while this letter is designed to assist you, the final determination rests with the Canadian Immigration Status processing officer. Your contributions are invaluable to us, and we want to ensure you feel secure and supported as you work with us. Employment verification letters will be provided to successful candidates after the hire date upon request.
Join a winning team today!
We are an equal-opportunity employer.
Accommodations are available upon request at any point in the selection process. #1
