As a Customer Support Specialist, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries in a timely, professional, and empathetic manner. Your role is essential to ensuring a positive customer experience by addressing concerns, answering questions, and guiding customers through product or service-related issues.

Key Responsibilities:

Customer Assistance: Respond to customer inquiries via phone, email, or live chat, providing clear, accurate, and helpful information regarding products, services, and policies.
Issue Resolution: Investigate and resolve customer concerns, complaints, or technical issues in a patient and efficient manner, ensuring customer satisfaction.
Order Support: Assist customers with order-related inquiries, including tracking, returns, exchanges, and product availability.
Product Knowledge: Maintain a thorough understanding of company products and services to provide informed guidance and troubleshooting.
Documentation: Accurately document customer interactions and feedback in our CRM system, ensuring that all necessary information is recorded for future reference.
Collaboration: Work closely with other departments, including technical support and logistics, to ensure that customer issues are resolved promptly and thoroughly.
Continuous Improvement: Suggest process improvements to enhance the customer experience, based on feedback and observations.
Escalation Management: Identify and escalate complex or unresolved issues to appropriate teams for further assistance.

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Additional pay:

Bonus pay

Benefits:

Paid time off

Flexible language requirement:

French not required

Schedule:

Monday to Friday
Weekends as needed

Work Location: In person

NOVALINK Marketing INC

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Customer Support Specialist