Our client is the global leader in modular-based cable entry sealing systems. Renowned for its innovation and design excellence, they deliver customized sealing solutions for cable and pipe penetrations, enhancing safety, quality, and flexibility across diverse working environments.
They’re currently seeking a
Bilingual individual
Technical Customer Support Specialist to join the team. This remote role, and will serve as a critical link between technical support, outside sales, and logistics, ensuring superior customer service across Canada.
Key Responsibilities
- Provide technical support for engineered products and their applications.
- Leverage broad product knowledge to recommend optimal technical solutions.
- Analyze customer specifications to ensure the best product fit for each application.
- Consult with new customers in emerging industries to assess requirements and identify ideal solutions.
- Collaborate with design and engineering teams to develop customized solutions for complex technical challenges.
- Work closely with sales to ensure seamless service delivery—right product, on time, within budget, and properly installed.
- Build and maintain strong customer relationships throughout the sales cycle.
- Manage CRM and ERP systems to process RFQs, product sourcing, pricing discrepancies, order tracking, and delivery schedules.
- Participate in training, sales meetings, site visits, and trade shows as required (10–15% annual overnight travel).
What you bring to the table:
- 2+ years of experience in inside sales or customer service.
- Proven ability to support customers at every stage of the sales process, from design to installation.
- Familiarity with CRM systems
- Bilingual proficiency in English and French (verbal and written).
- Strong mathematical, technical, and mechanical aptitude.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Capable of making independent decisions and working with minimal supervision in a fully remote environment.
Compensation and Benefits:
- Compensation: $75K base salary
- Full benefits package, retirement savings plan (RRSP), and 3 weeks vacation + 10 personal/sick days!
- Opportunity for career growth into outside sales roles and leadership opportunities
- 100% remote role
Interested candidates, please note: our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates that are best suited for this role.
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