We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
As a Client Onboarding & Sales Support, your primary focus will involve supporting analysts and clients within your portfolio on all day-to-day service and support requests. You will be a part of successfully onboarding new Commercial Banking clients and performing after-sales service support to Commercial Banking customers, both internal and external, understanding the client needs and taking responsibility for the coordination and execution of account maintenance and cash management solution requests, providing relevant recommendations when appropriate while acting as a key interface to internal partners in order to facilitate solutions that proactively meets clients’ needs. You will actively be engaged in maintaining relationships with various internal and external stakeholders with a key focus on streamlining and simplifying the client experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Important Information
- You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
- Recruitment timeline: Applications review – January/Feb; Interviews – February/March; Offers - March/April
- Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one document.
- Work Location: Further clarity on the work location will be provided at the time of your interview. Please note all employees must work within their current jurisdiction and must reside within Canada.
- Duration of term: Summer 2025 term (May 2025 - August 2025)
How You’ll Succeed
- Ongoing Learning - You’ll have the opportunity to actively learn to listen to the voice of a customer and empathize with them as you participate or assist in leading brainstorming, idea review and working sessions.
- Assisting the Research team - You'll help with automating the client portfolio review process, improving existing procedures, and development of additional projects.
- Time Management - You'll ensure timely production and distribution of performance reports and statements of net worth.
- Assisting the team - You'll provide exceptional client service and perform general administrative and operational support.
- Building efficiencies - You'll drive continuous improvement of operational policies and procedures supporting various other activities.
Who You Are
- You have strong communication skills. You have well-developed written and verbal communication skills sufficient to provide clear information to colleagues and clients while conveying messages of varying complexities in a professional manner.
- You think strategically. You work independently in an innovative, fast-paced environment.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You are experienced in Microsoft Office tools (Excel, Word, PowerPoint, etc.)
- You have well-developed judgment, decision making and problem solving skills. You’ll have the ability to generate solutions and decide quickly on courses of action, while achieving desired objectives, with the aim of both fulfilling clients’ needs and strengthening the bank’s position as an industry leader.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- Subject to program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2025-08-22
Job Location
Toronto-81 Bay, 10th Floor
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills
Client Service, Communication, Problem Solving, Teamwork, Time Management
