Bilingual Customer Service Representative (French and English)

Carry Telecom • co-op • Toronto, ON, CA • C$ 17 - C$ 25 / hour • 1w ago

Billingual (French and English ) Customer Service Representative

A successful candidate must be hard working, self-motivated, and thrive in an ever-changing fast paced environment. Also must be eager to learn, possess excellent communication and customer service skills, ability to problem solve, and computer literate.

Requirements and Responsibilities:

Position Summary:
Manage large amounts of inbound and outbound both English and French line with sales and support calls in a timely manner. Process online orders and answer customer enquiries.

Essential Duties and Responsibilities:
Achieve conversion and revenue targets on orders
Resolve customer issues and meet customer needs
Utilize First Call Resolution on prior orders
Achieve call quality, productivity, and accuracy targets
Utilize multiple computer systems
Record and enter call activities into a computer information system software

Required Knowledge, Skills & Abilities:
Excellent voice quality, tone, pronunciation, and inflection
Strong computer, web navigation, and data entry skills
Desire to exceed customer expectations
Professional and confident demeanor
Extremely helpful to customers
Open to observation and coaching
Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Desired Knowledge, Skills & Abilities:
Experience in Telesales or Customer Service, call center environment.
Ability to work in a team environment to achieve individual and team targets
Equivalent or higher College degree is preferred
Excellent command of the English language.
French, Mandarin, or Cantonese is an asset.
Strong negotiation and objection handling skills.
Strong written and verbal communication skills.

French is required.

Working Hours:

Normal working hours is from 10:00am-7:00pm. 5 days on weekday, Monday to Friday, 40 hours a week.

Benefits:

Vacation pay, Holiday overtime pay, and Salary Review Policy.

Job Type: Full-time

Salary: $23-25/hour

Office address: 3550 Victoria Park Avenue, Suite #301, North York, ON M2H 2N5

Description de l'emploi

Représentant du service a la clientèle

Un candidat retenu doit être un travailleur, motive et prospérer dans un environnement en constante évolution. Il doit également être prêt a apprendre, posséder d'excellentes compétences en communication et en service a la clientèle, être capable de résoudre des problèmes et maîtriser l'informatique.

Responsabilités:

Gérer de grandes quantités d'appels entrants et sortants en temps approprie.

Enregistrer et entrer les activités d’appel dans un logiciel de système d’information.

Assister les clients en répondant a leurs demandes concernant nos services et commandes.

Fournir un excellent service clientèle a tout moment.

Doit être disponible pour effectuer divers quarts de travail influences par les besoins de la compagnie.

Communiquer de manière appropriée avec les clients fâches pour résoudre leurs demandes.

S’épanouir en tant qu'un joueur d’équipe dans un environnement dynamique, et changeant.

Participer a des cours de formation supplémentaires au besoin.

S'acquitter d'autres taches selon les besoins et les instructions du superviseur ou du responsable.

Solides aptitudes a la négociation et au traitement des objections

Excellentes compétences en communication: écrite et verbale