Concession Store Lead

Tiger of Sweden • Full-time • Toronto, ON, CA • C$ 18 / hour • 2d ago

Description

The Role:

A Concession Store Lead reports to the Store Manager. Their duties include (but are not limited to): providing clients with exceptional customer service, maintaining and growing a personal clientele, consistently achieving a monthly personal sales target, promoting the culture of the brand by communicating key messaging throughout the year, execution of daily, weekly, and monthly store operations as per the Standard Operating Procedures (SOP), operating the POS system for both sales and administrative support. He/She performs policies and procedures as outlined in the Employee handbook. He/She must also be an agent to reduce shrink and be able to detect and deter thefts and other forms of loss prevention. He/She must always represent the company interests first, and rank customer engagement and service above all. He/She also has store opening and closing duties as outlined in the SOP.

Job duties and tasks:

Passionately uphold exceptional customer service with all clients, stakeholders, and neighbourhood members putting the company interests first during all hours of work
Engage in conversation, selling and non-selling with clients on a daily basis
Educate clients on the Brand, its heritage, and its loyalty program
Achieve monthly sales and KPI targets
Maintain and grow personal clientele
Provide daily recaps and feedbacks for internal purposes
Take initiatives and lead by example on the sales floor through strong KPIs
Partner with HBC store counterparts for in-store events
Process POS purchases, exchanges, and returns
Manage special customer requests
Provide feedback on and for Stylists/Sales Associates
Uphold the brand image and presentation standards by visual merchandising and maintenance on an ongoing basis
Follow Visual Merchandising guidelines to change mannequins and displays on an ongoing basis
Daily housekeeping and other non-selling tasks that uphold the brand image
Perform inbound and outbound shipments
Maintaining healthy stock positions through inventory requests
Execute processes to identify and minimize shrink
Oversee floor zoning to maximize selling opportunities and cover blind spots to minimize shrink
Oversee break schedule to maximize selling opportunities
Other tasks as outlined by the Store Manager