Business Analyst

Global Technical Talent, an Inc. 5000 Company • Contract • Toronto, ON, CA • 2h ago

Job Title: Business Analyst
Contract Duration: 6 months (Extension possible)
Pay range: C$50 - 59/hr
Location: Toronto, ON
Work Type: Hybrid, onsite twice a week - Tuesdays and Thursdays usually the possibility of Wednesdays

Summary of day-to-day Responsibilities:

Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects the standards and Guiding Principles.
Lead a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience Analyze impacts on customers, stakeholders, employees, process, and technology solutions to achieve business results
Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
The Business Analyst provides recommendations and direction based on the end-to-end customer experience when making decisions
Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
Assess and ensure that customer and employee experience/stakeholder impacts are appropriately managed
Engage appropriate stakeholders to identify and manage the required outcomes of projects for the business
Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, and project/program/portfolio manager to ensure they are aware of significant changes that impact requirements delivery against the overall project
Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
Identify and lead problem resolution to ensure customer needs are met
Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

Shareholder - Business Operations:

Focused on executing better constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.
Lead requirements management on project(s) which are based on complexity, size, and budget as defined by the project governance levels
Provide leadership/guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
Identify scope changes and complete analysis to determine the impact to project benefits and risks
Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge, and understand requirements according to the requirements management discipline
Identify, document, and validate current state processes and work with the business and stakeholders to design the desired future state
Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
Collaborate with technology partners and provide recommendations to support the development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
The Business Analyst ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
Proactively identify and track requirements risks, issues, assumptions, dependencies, and constraints and anticipate and effectively manage risks related to requirements.
Align decisions to the risk appetite
Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
Adhere to Enterprise project governance controls to ensure projects meet all performance, quality, and compliance standards and conform to appropriate disciplines
Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, manage deadlines, and adjust to changing work priorities
Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to the project manager, partners, and manager where appropriate Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
Develop efficient and effective solutions through analytical problem-solving
Support implementation / post-implementation activities as defined in the project plan

Shareholder - Financial:

Banks are committed to financial responsibility and operating our businesses with excellence.
Own the delivery of high-level requirements that drive successful cost estimation for the project and requirements changes due to any project change requests
Forecast, define, and manage the requirements effort including cost and timeline
Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
Identify risks or issues with technology solutions or design that may impact the realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage costs to the project
Critique and analyze requirement change requests to challenge impact to original business need as defined by the project charter
Solidify business needs including problem statements, business objectives, and strategic alignment to ensure accurate delivery of business requirements in support of the business case
Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
May contribute with business owners to define measures of success as defined in the project charter.

Required Experience:

5+ years of related experience

Must Haves:

Business Analyst experience
Capital market experience
Banking experience
SWIFT knowledge
Securities Operations experience
Settlements experience
Accounting/Finance Operations experience
Payments Knowledge

Nice to Have:

Previous banking experience
Python
PowerBI experience
Book of record experience

About The Company:

Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

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