Patient Engagement Coordinator

Centricity Research • Remote (Toronto, ON, CA) • 10h ago

POSITION FUNCTION

The Patient Engagement Coordinator is responsible for planning, organizing, and implementing recruitment initiatives to successfully meet targeted enrollment goals for study protocols and enroll appropriate subjects. The Patient Engagement Coordinator will demonstrate a strong knowledge of protocols including inclusion/exclusion criteria and be familiar with the medications and medical diseases that coincide with research conducted at Centricity Research

ESSENTIAL FUNCTIONS

Collaborate with clinical operations team on designing enrollment and retention initiatives and contingency plans to optimize patient enrollment
Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for multiple studies
Evaluate eligibility of potential subjects through screening interviews and medical record reviews
Obtain and maintain accurate documentation of patient information in clinical trial management system
Review, call and update sponsor patient portals as needed
Schedule and reschedule Prescreen and Screen visits
Identify suitable candidates for studies based on knowledge of recruiting sites and upcoming studies
Conduct database query reviews and outbound calls to assess study interest
Provide study metrics and ongoing feedback on recruitment outcomes
Links and manages leads from social media ads, web leads, physician referrals, refer-a-friend, and any other incoming form of leads, patient information data entry for recruitment and enrollment
Ensure accurate and timely responses to interested patients via phone calls, emails and texts
Participate in community engagement activities and health initiatives to promote Centricity Research and outreach
Deliver high-level customer service and maintain teamwork
Perform other duties as requested or assigned related to patient recruitment and enrollment.

EDUCATION/EXPERIENCE

Minimum:

Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

Preferred:

Experience in sales and/or patient recruitment

CORE COMPETENCIES/SKILLS

Prerequisite (Essential):

Excellent communication skills (verbal and written)
Excellent computer skills (MS Word, Excel and Outlook)
Attention to detail
Ability to manage time efficiently
Ability to work under minimal supervision, identify problems and help find solutions
Strong team player
Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
Proficiency in electronic health records and/or medical terminology
Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines preferred

Foundation:

Conflict resolution
Receptive to feedback
Empowering & Developing others
Empathy Skills
Planning and organizing skills
Excellent problem-solving skills
Achievement oriented
Analytical ability
Initiative
Decision making

Leadership:

Forward thinking
Innovative
Creative
Strategic thinking
Self confidence
Strong interpersonal skills

PHYSICAL DEMANDS

Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
Frequently required to complete work on the computer in a seated position
May be required to lift light boxes (10 - 20lbs)

WORKING CONDITIONS

Modern medical office environment or home environment
Required to follow all healthcare industry OHSA and OSHA guidelines
Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
Some positions may require overnight/weekend hours

BENEFITS

Opportunities to work with internationally renowned physicians
Comprehensive health benefits, competitive salary
RRSP or 401(k) contribution matching
Continued opportunities for growth & development; yearly education allowance
Paid holiday closures and employee appreciation days off