Company Description
About Us:
At Catch Vibe Voice, we’re not your typical call center. We’re a dynamic team of passionate individuals dedicated to infusing every interaction with energy, enthusiasm, and empathy. From handling customer inquiries to driving sales, we bring a fresh, vibey approach to every conversation.
Job Description
Job Title: Call Center Representative
Location: Hamilton, ON
Job Type: Full-time
Job Description:
We are seeking a dedicated and professional Call Center Representative to join our dynamic team. As a Call Center Representative, you will be responsible for managing inbound and outbound customer calls, addressing inquiries, providing support, and ensuring high levels of customer satisfaction. Your role will require you to communicate effectively, resolve issues, and assist customers in a timely and efficient manner. This is a fast-paced position that requires excellent communication skills, patience, and problem-solving abilities.
Key Responsibilities:
- Handle inbound and outbound calls from customers in a polite and professional manner.
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues and complaints by identifying the cause and offering effective solutions.
- Maintain up-to-date knowledge of company products, services, and procedures.
- Assist customers with account inquiries, order status, returns, and troubleshooting.
- Document customer interactions accurately in the database or CRM system.
- Meet performance targets related to call handling time, customer satisfaction, and other key metrics.
- Upsell or cross-sell products/services when appropriate.
- Collaborate with team members and management to ensure customer needs are met effectively.
- Follow up with customers as needed to ensure satisfaction.
Qualifications
- High school diploma or equivalent (Associate's degree or higher preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high call volumes and stressful situations with professionalism.
- Basic computer skills and experience with CRM software is an advantage.
- Patience, empathy, and the ability to remain calm under pressure.
Additional Information
- Benefits:
- Health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Opportunities for career advancement and professional development.
- Supportive and inclusive team environment.
