Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private sector
- Printing industry
- In-house printing or binding
- Printing shop
Responsibilities
Tasks
- Greet people and direct them to contacts or service areas
- Provide basic information to clients and the public
- Obtain and process information required to provide customer service
- Operate switchboard or telephone system
- Record and relay information
- Send invoices
- Receive and issue payments
- Answer telephone and relay telephone calls and messages
- Calculate billing charges
- Monitor mobile radio or telephone
- Provide directory assistance
- Perform data entry
- Provide customer service
- Maintain and manage digital database
- Collect payment for cash-on-delivery service
- Balance cash and record sales
- Professionalism in customer service
Experience and specialization
Computer and technology knowledge
- Switchboard 1-25 lines
- MS Office
- Accounting software
- Database software
- Electronic mail
- MS Outlook
- MS Windows
Type of industry experience
Additional information
Work conditions and physical capabilities
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Ability to multitask
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Commission
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other Benefits
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Other benefits
- Team building opportunities
