Protec Dental Laboratories Ltd. is a growing full-service dental laboratory located in Olympic Village area. We are seeking a dynamic individual to join our team in a Data Entry/Customer Service role in the Denture Department. The ideal candidate must have good communication and interpersonal skills, a natural curiosity and willingness to learn, and the ability to work effectively in a fast-paced environment as a team player and independently.
The Data Entry/Customer Service role will report to the Denture Team Lead.
Duties and Responsibilities
● Enter all incoming customer cases into the internal lab database system (CPM) and match works orders to the respective cases accurately and in a timely manner.
● Call client to confirm, request and clarify their order in a professional and friendly manner to endure the best service possible.
● Maintain confidentiality regarding client cases and patient information.
● Case Scheduling – Organize and make sure deadlines are achieved for the incoming orders.
● Other duties as required.
Qualifications
● Strong computer skills, including Microsoft Office Suite.
● Excellent communication and interpersonal skills.
● Strong organizational, problem solving and time management skills.
● Aptitude for working both collaboratively and independently.
● Ability to work quickly and accurately with strong attention to detail.
● Ability to work effectively in a fast-paced environment.
● A minimum of two years of experience in an administrative and customer service role is preferred.
● Previous dental office experience would be considered an asset.
The Perks
● Extended healthcare including medical and dental.
● RRSP Matching Program
● Transit friendly.
● Lots of great eats in the neighbourhood.
● A great team.
● A chance to join one of the most progressive labs in Canada.
Job Type
● Full-time Monday to Friday from 8:00am-5:00pm
Job Types: Full-time, Permanent
Pay: $23.19 per hour
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Are you legally entitled to work in Canada?
Education:
- Secondary School (preferred)
Experience:
- Data entry: 1 year (required)
Work Location: In person
