We are looking for a Sales Coordinator to join our team. Your daily interactions throughout the company will be instrumental in the business process and productivity of the sales organization. You could expect to use your skills to track sales leads, coordinate quotes, provide data and reporting, utilize, and improve processes, and assist in managing customer accounts. You will be a significant contributor to an exceptional internal and external customer experience.
The needs of our customers are also evolving with regards to the way they procure product and services. Bunzl thrives through digital execution, elevated levels of service and a very efficient supply chain and customer experience model. Our ideal candidate is goal-oriented and has knowledge of sales and customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you!
Responsibilities
- Key contact between customers, sales executives, vendors, BCH branches, purchasing and finance.
- Maintain and manage customer expectations as well as being the escalation partner for customers.
- Ensures smooth day-to-day operations and assists in implementing sales strategies.
- Source special order product for customers, provide back-order substitute suggestions and forward to local CSR team to execute.
- Create open order and sales history reports and other administrative duties.
- Manage and keep organized shared inbox of customer requests and maintain an elevated level of service response.
- Forward customer orders and other CSR related activities to the local CSR or technical teams to process.
- Become a subject matter expert on the products we supply to make product suggestions and quotes for customers.
- Prepare customer quotes for sales professional review.
- Collaborate with sales executives and managers to help them grow the business. This could include but not limited to, looking for gap sales within current accounts, looking for prospect accounts within the sales professional territory and calling prospect accounts to find the correct contact.
- Update CRM as generated by sales coordinator activity. This does not include sales professional activity which will be maintained by that individual.
- Become profit managers by coordinating with selling executives to review all low margin items to provide substitutes or interface with vendors for additional cost support.
- Support the shopbunzlch.ca platform and drive customer set up through the ecomm team.
- Support key initiatives including omni channel touchpoints experiences.
Experience And Education
- College/University degree or equivalent work experience.
- 2 years’ experience in a similar role is preferred.
- Bilingual French/English is an asset.
Requirements
- Direct experience with ERP and CRM systems
- Proficiency in MS Office Suite, particularly Excel, PowerPoint, Word and Power BI.
- Sense of ownership and pride in your performance and its impact on the business.
- Critical thinker with strong problem-solving and analytical skills; recommends solutions, resolves problems, and maintains a positive approach.
- Proficiently manage confidential and time-sensitive material
- A self-starter who works well in both a team environment and independently without constant supervision.
- Solid organizational and time management skills with attention to detail.
- Great interpersonal and communication skills (verbal & written).
- Elite customer service and inter-personal skills.
- Ability to thrive in an agile, fast-paced environment.
- Ability to be a team player with a high level of dedication.
Who We Are
Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.
What We Believe
Bunzl believes in the Power of People. We put our people first.
- We believe through diversity we build strength.
- We believe that an entrepreneurial spirit provides endless possibilities.
- We believe that together we can achieve anything.
- We believe through innovation we can find dynamic solutions.
- We believe that motivated people create happy customers.
- We believe everyone counts at Bunzl.
- We believe that when you join our team, your potential is unlimited.
At Bunzl, we believe in you!
What’s in it for you?
Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.
Interview guidance
Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.
Only applicants moving forward in the process will be contacted
