- Our client, a Big 5 bank, is currently looking to hire Wealth operations representatives to join their team in downtown Toronto! This is an entry-level role intended for individuals with banking experience (Branch or corporate) OR candidates who are recent university graduates from a business, economics, or finance program and are pursuing their CSC or IFIC ** The Wealth Operations Representative will provide day-to-day processing coverage of a variety of high-volume brokerage operational financial and non-financial transactions as well as ensuring integrity of client information and balances. Operational knowledge required in this role may include but is not limited to Client Onboarding, Account Management, Document Processing, Certificate and Cheque Deposits, Regulatory Documentation, Brokerage Transfers, Cash Management & Registered Products. The successful candidate will demonstrate thorough knowledge of compliant operational processes and procedures to provide accurate information and solutions when responding to internal and external customer inquiries and issues. They will possess proficient telephone, email and written communications skills when corresponding with clients, colleagues or internal/ external partners.
- To ensure the efficient and effective handling of operational / administrative financial and non-financial transactions on behalf of the brokerage's clients:
- Ensure transaction requests are completed compliantly according to business policy with a high degree of competence within defined service levels
- Ensure customer and corporate records are accurately maintained and reconciled in order to minimize firm exposure or risk
- Ensure that client or firm risk is mitigated but reporting anomalies to the Team Manager or Manager.
- Exercise discretion and sound judgment when correcting errors
- Monitor client accounts to ensure that appropriate documentation changes have been made, and correction requests have been completed
- Process various customer and internal requests, transfers and / or conversions (which will vary in dollar amount and difficulty)
- To ensure a superior level of customer experience and client experience:
- Respond to inbound inquiries from the Call Centers in an informed, efficient manner, within established SLAs
- Efficiently resolve complaints and errors, using proper judgement to refer complex issues or escalations to your Team Manager or Manager.
- Liaise with various support partners such as Compliance or Wealth Operations when needed, to ensure client issues are resolved in a timely manner
- Perform financial corrections and adjustments in client accounts within authorized limits and/or defined approval criteria
- To actively collaborate with internal staff and support departments to ensure that business needs are met:
- Actively participate in a team learning through active cross-training, developmental and team performance activities including team meetings and coaching sessions
- Obtain and forward necessary documentation to customers and / or other departments to ensure transactions are completed efficiently and accurately
- Pro-actively investigate and follow up on inquiries or escalations and refer to Team Manager or Manager as necessary
- Collaborate with Call Centers or other partners across the Bank to ensure client request are responded to effectively and efficiently.
- Provide reports and statistical information to management and / or other departments as required
- To minimize potential risk and harm for the business:
- Develop familiarity in areas including money laundering, anti-terrorist financing, privacy laws, compliance, legal requirements, Know Your Customer, etc
- Act quickly to alleviate errors such that firm exposure / risk is reduced
- Adhere to the Guidelines for Business Conduct and Privacy Code, demonstrating a full understanding of the legal implications of dealing with customer requests while all times maintaining the confidentiality of customer information
- Adhere to the policies and practices that regulate the firm / industry by escalating complaints and / or potential risk exposure to management; take appropriate measures to reduce and prevent reoccurrence of error / problem situations
Qualifications
- previous customer service (email queue) within wealth or banking (1-2 years)
- Experience processing high volume inquiries (80-100 per day)
- Concentrated use of sight and hearing when reviewing documentation / reports / preparing various financial documents
CSC or IFIC is nice to have
Work Environment 3-months onsite for training (5 days a week)
2 days a week in office after training
Monday - Friday 9am - 5pm
Duration: 6 month contract with opportunity of extension OR conversion to permanent
Pay: $22/hr
Pay And Benefits
The pay range for this position is $20.00 - $22.00
Workplace Type
This is a hybrid position in Toronto,ON.
À Propos De TEKsystems
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
