Outbound Sales Representative

3C Contact Services Inc. • Full-time • Vaughan, ON, CA • C$ 19 - C$ 21 / hour • 1d ago

Who is 3C Contact Services?

3C Contact Services Inc. is looking for a dynamic outbound customer service specialist to join our team in Vaughan, Ontario!

We provide tailored inbound and outbound contact center solutions for a diverse range of companies across Canada and the United States. We depend on our specialists to make sure our client’s customers receive superior support over the phone, through email or via live chat.

What are we looking for?

3C is looking for talented and competitive Outbound Sales Agents/Professionals to generate appointments by cold calling and using warm leads. We have an elite leadership team who will provide all the necessary tools to ensure your success.

A successful representative must be friendly, well-spoken, motivated, and persuasive. The role includes utilizing a customer management software to manage and track the results of contacts. One should have a disciplined and organized approach using compassion and active listening to yield the best performance and results.

Candidate must be able to understand the customer’s requirements promptly and present solutions that meet their needs. The ideal candidate will be patient and cool-tempered in difficult or stressful customer interactions.

Requirements

Must have experience and success in outbound calling
Minimum of 6 months call center experience or equivalent
Track record of over-achieving quota
Strong phone presence and experience making over 130 calls per day
Excellent interpersonal communication skills
Ability to manage time effectively while multitasking in a fast-paced environment
Effectively manage objection and rejection
Professional telephone etiquette skills
Highly motivated with a willingness to be coached
Strong problem-solving and organizational skills
Intermediate MS Word and Excel working knowledge
Proficient order entry speed
Team Player
Computer savvy
Must have a flexible schedule
Must be passionate about success and self sufficient

Responsibilities

Outbound calling on assigned warm and new potential leads
Scheduling patient appointments using a call script for multiple types of leads
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer returned inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Learn and understands basic industry knowledge
Collaborate with Patient-Facing Clinical staff and hearing care professionals
Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
Other duties as assigned