Join Our Team as an Administrative Assistant at Performance Institute!
Performance Institute is a dynamic, forward-thinking facility specializing in sport-specific training, personal fitness, and active rehabilitation. We proudly serve a diverse clientele, including general fitness enthusiasts, Canada’s top athletes, actors, and active rehabilitation clients. Our training offerings include personal, semi-private, group, injury rehabilitation, and team sessions. Past and current clients include the Vancouver Whitecaps, elite wheelchair athletes, Canada’s top figure skaters, and stars like Hugh Jackman, Amanda Peet, David Duchovny, and Zac Efron.
At Performance Institute, our Administrative Assistants are essential to ensuring a seamless client experience. This role is perfect for someone who is proactive, personable, highly organized, and passionate about fitness and sports performance. You’ll work closely with our trainers and clients in a collaborative and supportive environment while gaining valuable experience in the fitness industry.
What You’ll Do
As our Administrative Assistant, you’ll:
Administrative Responsibilities
- Manage client bookings and trainer schedules using a digital platform.
- Coordinate with insurance adjusters and lawyers for active rehab clients.
- Handle customer service via phone, email, and in-person inquiries.
- Process payments and assist clients with account management.
- Support personal trainers and management with administrative tasks.
Client Engagement
- Welcome clients warmly and contribute to their comfort in our facility.
- Provide exceptional customer service to members and guests.
- Share general fitness and basic supplement knowledge.
- Maintain a clean, sanitized environment, ensuring protocols are followed.
- Participate in community initiatives, such as fundraisers.
Personal Growth
- Take advantage of free semi-private training sessions outside your shift to enhance your fitness and firsthand experience with our services.
What We’re Looking For
Essential Qualifications:
- High School Diploma.
- Customer service experience.
- Strong communication skills, both written and verbal.
- Proficiency with MS Office and basic computer tasks.
- Ability to handle complex situations with professionalism.
- Excellent time management, organization, and attention to detail.
Preferred Qualifications:
- Currently pursuing studies in Kinesiology or a related health field.
- Personal experience as an athlete.
- Familiarity with ICBC processes and working with adjusters.
Working Conditions
- Clean, air-conditioned gym environment.
- Winter hours include Sundays and may include Saturdays.
- Typical shifts: Saturday & Sunday (9:00 am–1:00 pm) or Thursday (3:30–7:30 pm) and Sunday (9:30 am–12:30 pm).
- Availability to cover additional shifts during vacations or illnesses is an asset.
Why Join Us?
We offer:
- Supplements at cost and family/friends discounts.
- Free use of our facility and semi-private training sessions during off-shift hours.
- Opportunities to grow professionally in a supportive team environment.
- A chance to work alongside some of the best in the fitness and rehabilitation industry.
Who Thrives Here?
Our best hires are customer-service-oriented individuals who are passionate about health, fitness, and sports. Many of our team members are Kinesiology students eager to gain real-world experience while pursuing their professional goals. If you “walk the walk” and are excited about helping others achieve their best, we’d love to hear from you!
Ready to Apply?
Send your resume and a brief cover letter to Heather@pitraining.ca. Let us know why you’d be a great fit for Performance Institute.
Job Types: Part-time, Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 6 – 10 per week
Additional pay:
Benefits:
- Casual dress
- Discounted or free food
- On-site parking
- Store discount
- Wellness program
Flexible language requirement:
Schedule:
- Evening shift
- Every Weekend
- Weekends only
Ability to commute/relocate:
- Burnaby, BC V5B 3B8: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person
Application deadline: 2025-02-01
Expected start date: 2025-02-01
