Customer Service Representative
Keir Surgical Ltd. is a Canadian company that has provided high-quality surgical products to hospitals, clinics and healthcare facilities across Canada since 1923. We are a founding member of the Pacific Surgical group of healthcare companies with a mission to be Canada's premier surgical products company.
We are seeking an experienced individual to join our Customer Service team. This is a full-time position, based out of our head office in Vancouver BC, and is available immediately.
Main responsibilities include:
- Receive customer orders via email, website and phone
- Verify order details and process in ERP system (Sage)
- Provide customers with order acknowledgements
- Respond to customer inquiries regarding basic product details, order status and ETAs
- Communicate with local, regional and national staff regarding customer orders
- Assist with related clerical office tasks when required, such as filing, credit card processing, invoicing
- Perform other tasks as required
- Follow established processes and procedures and represent Keir Surgical professionally at all times
In addition to the above primary tasks, this position may also include a variety of cross-functional training & responsibilities to assist the Customer Service and Sales Management teams.
Successful candidates will:
- Have a minimum of 2 years Customer Service experience (preferably in an office environment)
- Possess strong accuracy and attention to detail
- Demonstrate competency working with computers; particularly Excel, Outlook, and an ERP
- Enjoy working in a fast paced, team environment
- Ability to multi-task, prioritize, and manage time effectively
- Appreciate learning a variety of tasks
- Have excellent communication skills (written and verbal) in English
- Experience with Sage software considered an asset
- French language skills considered an asset
We offer:
- Full time permanent position (37.5 hours per week)
- Reliable weekday schedule (no evenings or weekends)
- Competitive salary, with profit share opportunities
- Comprehensive benefits after 3 months
- Additional perks, including social events, RRSP matching, tuition reimbursement and more!
If you think this sounds like what you’ve been looking for, please send a cover letter and resume to hiring@pacificsurgical.ca. We thank all who apply and will reach out to short-listed candidates for follow-up.
Job Types: Full-time, Permanent
Pay: $20.00-$22.50 per hour
Expected hours: 37.5 per week
Benefits:
- Commuter benefits
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2025-01-12
