- Job ID: 52161
- Job Category: Information & Technology
- Division & Section: Technology Services, Technology Services Delivery
- Work Location: 55 John St, Toronto, ON M5V 3C6
- Job Type & Duration: Full-Time, Temporary Vacancy (8 months)
- Hourly Rate and Wage Grade: $48.49 - $53.14
- Shift Information: Monday to Friday, 35 hours per week
- Affiliation: L79 Full-Time
- Number of Positions Open: 1
- Posting Period: 07-JAN-2025 to 21-JAN-2024
Your expertise in managing large enterprise remote access solutions, web proxies, SASE solutions, clustered firewalls, and load balancers, will drive your success as an Enterprise Technical Support Specialist with the City of Toronto.
Reporting to Senior Technical Support Specialists, you will participate in safeguarding, implementing, administering, and optimizing the City’s Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.
Major Responsibilities
Your primary responsibilities as an Enterprise Technical Support Specialist will be varied. Working as part of a team, you will:
- Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
- Ensures pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
- Provides assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
- Conducts research and evaluations of enterprise hardware/software solutions and makes recommendations.
- Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
- Monitor enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
- Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
- Conducts, updates, and improves reviews of documentation, manuals, standards, and procedures.
Key Qualifications
Your application for the role of
Enterprise Technical Support Specialist should describe your qualifications as they relate to:
- Post-secondary degree or diploma in Computer Science, or an equivalent combination of education and/or work experience.
- Experience working with SASE/Proxy solutions including Zscaler and Broadcom ProxySG.
- Experience working with remote access solutions, including F5 Access Policy Manager.
- Experience working with clustered high-availability infrastructure, including Checkpoint and Fortinet firewalls, F5 LTM/DNS.
- Experience in building clustered networks and Cloud infrastructure solutions.
- Experience in Network, Web and Authentication protocols to perform network traffic / packet analysis.
You Must Also Have
- Understanding of network technologies and information security best practices.
- Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.
- System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.
- Conceptual, analytical, and problem-solving skills.
- Commitment to customer service, performance quality, and continuous improvement.
- Skilled in identifying business and technical risks associated with network architecture or functional design in all phases from build to sustainment.
- Understanding of theories and requirements of enterprise information security, cloud security, network security, application security, cryptography, and key management.
- Excellent communication skills to provide troubleshooting support, prepare technical documentation and reports on problems, and deal effectively with management and staff.
- Fundamental working knowledge of a project methodology and various levels of system/ application testing.
- Ability to work effectively as a member of a team and independently, as required.
- Ability to work days, afternoons, and nights, including weekends, as required.
- Ability to work under time constraints and meet deadlines.
- Availability for after-hours standby support work.
- Ability to travel within the City of Toronto.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's
Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the
application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
