We are looking for a fresh graduate or someone looking to build a career in IT to help with desktop support to our managed clients. Hardware, software, and related functions to ensure optimum productivity of our clients.
Essential Duties and Responsibilities:
- Answer inbound phone enquiries.
- Provide exceptional customer service to all clients and potential clients.
- Prioritize tickets based on severity and impact.
- Diagnose, analyze, and troubleshoot hardware, software, and network issues and situations with critical thinking skills.
- Resolve support issues such as password resets, new user creations, etc.
- Performs installations and upgrades to various business and retail applications and hardware.
- Learn and work with new technologies constantly
- Work on the client’s site or remotely.
- Ensure that all work is carried out and documented in accordance with existing standards, methods, and procedures.
- Research and seek software updates, settings, configuration, known issues, and new solutions in order to aid in problem resolution.
- Continuous improvement of self through workshops, certifications, job shadows, etc.
Proficiency or willingness to learn and support the following technologies:
- Microsoft Windows Environments
- Active Directory
- DNS
- Routers, switches, firewalls, wireless networks
- VPN
- Microsoft Windows 7/8/10/11
- Mac OS
- Microsoft Office 2013/2016/2019/2021
QUALIFICATIONS AND EXPERIENCE
- Minimum of 1 year of help desk | Desktop Support experience or education or a combination of both.
- Ability to work well under pressure.
- Proactive hands-on, do whatever it takes to get the job done attitude.
- Learn and work with new technologies constantly.
- Have a reliable transportation.
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: No more than 32 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Vision care
Flexible language requirement:
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Overtime
Application question(s):
- Do you require sponsorship to work in Canada on an ongoing basis?
Experience:
- Desktop support: 1 year (preferred)
Licence/Certification:
- Driver's License & Vehicle (required)
Work Location: In person
Application deadline: 2025-01-15
Expected start date: 2025-02-01
