We are looking for a fresh graduate or someone looking to build a career in IT to help with desktop support to our managed clients. Hardware, software, and related functions to ensure optimum productivity of our clients.

Essential Duties and Responsibilities:

Answer inbound phone enquiries.
Provide exceptional customer service to all clients and potential clients.
Prioritize tickets based on severity and impact.
Diagnose, analyze, and troubleshoot hardware, software, and network issues and situations with critical thinking skills.
Resolve support issues such as password resets, new user creations, etc.
Performs installations and upgrades to various business and retail applications and hardware.
Learn and work with new technologies constantly
Work on the client’s site or remotely.
Ensure that all work is carried out and documented in accordance with existing standards, methods, and procedures.
Research and seek software updates, settings, configuration, known issues, and new solutions in order to aid in problem resolution.
Continuous improvement of self through workshops, certifications, job shadows, etc.

Proficiency or willingness to learn and support the following technologies:

Microsoft Windows Environments
Active Directory
DNS
Routers, switches, firewalls, wireless networks
VPN
Microsoft Windows 7/8/10/11
Mac OS
Microsoft Office 2013/2016/2019/2021

QUALIFICATIONS AND EXPERIENCE

Minimum of 1 year of help desk | Desktop Support experience or education or a combination of both.
Ability to work well under pressure.
Proactive hands-on, do whatever it takes to get the job done attitude.
Learn and work with new technologies constantly.
Have a reliable transportation.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: No more than 32 per week

Benefits:

Dental care
Disability insurance
Extended health care
Vision care

Flexible language requirement:

French not required

Schedule:

Day shift
Monday to Friday
Morning shift
Overtime

Application question(s):

Do you require sponsorship to work in Canada on an ongoing basis?

Experience:

Desktop support: 1 year (preferred)

Licence/Certification:

Driver's License & Vehicle (required)

Work Location: In person

Application deadline: 2025-01-15
Expected start date: 2025-02-01

Precision IT

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Desktop Support Technician - Part Time