About Us: Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District has quickly evolved to now over 160+ locations across Canada, The FIKA Company is the home of 10 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records, Bud Supply, Lucid Cannabis and now, Due North. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
Job Overview
The Retail Sales Associate, under the direction of the Shift Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.
Core Competencies & Requirements
- Experience in retail sales preferred.
- Ability to work in a fast-paced, dynamic environment.
- Excellent customer service skills, interpersonal, organizational, and communication skills.
- Motivated and creative team player.
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Ability to build and maintain lasting relationships with customers.
- Strong communication skills (verbal & written).
- Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
- Ability to perform basic mathematical calculations.
- Ability to work individually and as part of a team.
- High level of integrity and work ethic.
Job Duties
- Greet customers and provide guidance on where they may find items within the store.
- Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
- Generate sales.
- Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
- Participate in merchandising and promotional activities.
- Maintain a high level of customer service.
- Assist with setting up merchandise displays.
- Work in partnership with store managers and other employees to maximize store sales and in-store presence.
- Ensure accuracy in all transactions, inventory, and procedures.
- Participate in all manner of store maintenance.
- Maintain a high level of product knowledge.
- Maintain a professional appearance, demeanor, and attitude always.
- Performs other duties as required.
Education, Training & Experience
- Experience in the retail industry preferred.
- High school diploma or GED required.
- Clear criminal record.
- Provincial Cannabis Certification.
Working Conditions
- Ability to stand for long periods of time.
- Ability to lift 25 pounds.
- Overtime as required.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
- Thank you for your interest and application, only those selected for next steps will be contacted. *
