Job Requirements

· Previous experience in retail, customer service, or a related field is preferred but not required.

· Ability to work a flexible schedule according to the store’s hours, including weekends, holidays, and peak sale periods.

· A passion for animals and basic knowledge of pet care is highly desirable.

Job Summary

Customer Service:

· Provide exceptional customer service by greeting and assisting customers in a friendly, approachable manner.

· Help customers with product inquiries, offer personalized advice, and assist in selecting the best pet supplies for their pets’ needs.

Product Knowledge:

· Maintain a thorough understanding of the store’s product range, including pet food, toys, grooming products, accessories, and health products.

Sales Assistance:

· Assist customers with making purchases, processing transactions at the register, and handling payments via cash, credit or debit cards.

· Accurately process returns, exchanges and refunds according to the store’s policies.

Inventory and Stock Management:

· Monitor inventory levels and restock shelves as necessary to ensure products are readily available for customers.

· Organize and maintain product displays and ensure that all labels on products are front facing to keep the store neat, tidy and visually appealing.

Promotions and Sales Goals:

· Promote store sales, special offers, discounts, and new product arrivals to encourage customer purchases.

· Contribute to achieving store sales targets and enhancing the overall customer experience.

Store Cleanliness:

· Maintain a clean and organized store environment by regularly dusting and disinfecting shelves, hoovering floors at the end of the day.

· Ensure that the store constantly meets the health and safety standards, for both customers and pets.

Order and Stock Control:

· Assist with receiving deliveries and checking product shipments for accuracy and damages.

· Ensure all incoming stock is labelled and priced correctly and stored in the designated areas.

Team Collaboration:

· Work effectively with other store team members to maintain smooth operations, meet sales targets and provide a positive shopping experience.

· Support team efforts to manage store operations and improve customer satisfaction.

Job Type: Part-time

Pay: $17.62 per hour

Expected hours: 20 – 25 per week

Benefits:

Flexible language requirement:

Shift:

Work days:

Experience:

Location:

Work Location: In person

Application deadline: 2025-01-04

Bone & Biscuit - Liberty Village

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