HR Business Analyst Intro
The Bank’s (L&D) team is seeking a dedicated HR Business Analyst I to join our dynamic team. As part of a leading financial institution, you will play a crucial role in enhancing the learner experience by managing escalated L&D course and platform issues. This position offers the opportunity to work closely with various stakeholders across the bank, ensuring that our learning solutions are effective and efficient.
HR Business Analyst Job Details
Role Overview: Reporting to the Team Manager, Global Escalations in L&D, the HR Business Analyst I will be responsible for triaging and resolving escalated L&D course and platform issues. The Analyst will support a variety of business programs, Program Project teams, HR Business Solutions, and Learning Advisory teams.
Duties:
- Respond and resolve learner escalated inquiries or issues through the ServiceNow tool within prescribed service level agreements.
- Participate in the adherence of end-to-end Issue management processes.
- Support individual learners by providing clear options and next steps.
- Assist in monitoring and reporting trends in training escalations.
- Collaborate with peers to update troubleshooting knowledge base articles.
- Act as a subject matter expert in LMS and specifically online learning.
HR Business Analyst Mandatory Skills
- A minimum of two (2) years related experience in a training environment with a strong understanding of Learning Management Systems and online training.
- Excellent research investigative skills and attention to detail.
- Strong problem-solving skills with a focus on learner experience.
- Excellent business writing, interpersonal, and presentation skills.
- Ability to manage multiple projects and conflicting priorities.
- Organized and results-driven.
- Strong skills in MS Office (Word, Excel, Outlook).
- Experience working in a regulatory environment.
HR Business Analyst Desired Skills
- Knowledge of LMS and basic SharePoint.
- Experience with ticketing systems.
HR Business Analyst Start Date
ASAP
HR Business Analyst Location
10 months, Toronto, Hybrid
