With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.
Position Responsibilities
Strategy & PlanningListens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
Develops and gains alignment on solutions using an agile approach with internal and external IT teams
Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals
Delivery & ExecutionHelps formulate, test and refine assumptions through store feedback and proof of concept projects
Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
Develops and rolls-out store playbooks, guides and best practices to drive sales
People Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
Advocates for the customers and associates by providing insight on sales driving activities
Communicates effectively with cross functional teams and stakeholders
Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
Is the subject matter expert for interconnected store experience within the Canadian division
Competencies Required
Collaborates
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required
Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
Flexible work shifts and travel as necessary
Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
Bilingual (English/French) an asset
Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
Excellent communication skills with the ability to work effectively with people at all levels
Strong work ethic and sense of responsibility and confidentiality
Strong project management skills, ability to successfully manage multiple tasks at any given point
