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Established dental practice in West Toronto (at Bloor St and Jane St, 5 minutes walk from Jane station) with 4 chairs looking for a dental receptionist who is committed and friendly to work with an amazing, tight-knit team helping our kind and loyal patients. We are looking for someone passionate about the dental industry and skilled in their reception duties.
The ideal candidate is an experienced, skilled receptionist- someone with the confidence to apply their core reception skills to any field and has the desire to learn the "dental language" should you have no dental experience. An exposure to dentistry with a minimum 1 year of experience in dental reception, and is a graduate of a dental reception/ administration program is preferred. Also considered will be experienced receptionists with strong customer service skills from any field- preference for private medical office receptionists/ administrators (physio, optometry, chiropractic, etc) (ie. has experience with billing and dealing with private insurance).
You will be the lead office receptionist/ administrator for a 1 dentist, 1.5 assistant, 2.5 hygienist, 1.5 receptionist/ administrator office. Please note: we are currently hiring for a new created administrator/ sterilization technician "floater" position to help support the lead receptionist with admin duties and covering all the hours.
What we are looking for is someone who is a skilled receptionist; someone who is very confident in their core reception skills:
- Customer service
- Answering the phone and emails
- Friendly and pleasant
- Helpful
- Understands how to book, fill and keep an efficient schedule
- High proficiency with professional verbal and written communication skills
- A desire to genuinely help our patients/ clients
- The importance of documentation in the patient's chart
If you are:
- Dependable with your attendance for the hours and days listed
- High level written and verbal professional communication skills (including use of professional addressing and sign-offs)
- English fluency (written and verbal)
- Flexible in learning a new way to do things
- Confident in what *you* need to do to keep *yourself* organized
- Able to follow directions; instructions; and checklists accurately
- Detail-oriented
- Precise and accurate
- Punctual
- Organized
- Someone to takes the time to understand the "why" behind their assigned tasks and duties in order to apply that knowledge to new situations
- A fast and independent, adventurous learner: willing to attempt to learn a new protocol by following a detailed checklist/ walk-through (without being shown how to do it before-hand) BUT
- Does not rush
- A "self-starter"- able to keep yourself busy finding helpful ways to make the office environment more efficient
- Able to apply feedback given towards improving skills and completion of tasks
- Up for a challenge
- (In particular for anyone with previous dental reception experience) Coachable ie. are open to learning new office-specific systems and protocols for tasks and duties you are already familiar with
- Interested to "learn a new language" (assuming you have no dental experience)
- Looking to find a place to make your own and grow with-
this job could be the right fit for you! We would love to find someone who enjoys all aspects of dental reception duties and is looking for a career in the dental administration field. This job offers the possibility of independence, internal growth and an office to "call your own"!
Main responsibilities will be patient intake and care coordination, answering the phone, booking and confirming appointments, recalls, follow-up on dental predeterminations, billing and dealing with dental insurance, referrals, keeping track of invoices and paying office bills, helping keep track of office statistics.
**PLEASE TAKE NOTE**:
Hours are:
- Monday 9:00 AM- 6:00 PM/ 7:00 PM (1.0h total break, 8.0h shift) (clinic is open 9:00 AM to 6:30 PM/ 7:00 PM)
- Tuesday 8:00 AM- 5:00 PM (1.0h total break, 8.0h shift) (clinic is open 8:00 AM to 5:00 PM)
- Wednesday 7:30 AM- 5:00 PM (1.0h total break, 8.0h shift) (clinic is open 7:30 AM to 5:00 PM)
- Thursday 8:00 AM- 5:00 PM (1.0h total break, 8.0h shift) (clinic is open 8:00 AM to 5:00 PM)
- Friday 7:30 AM- 1:00 PM (no break, 5.0h shift) (clinic is open 7:30 AM to 1:00 PM)
HOWEVER
As the office grows, your specific shift start/ end times and days may need to change (short or long-term) to include more evenings.
Please note: when the administrator/ sterilization technician floater position is filled, hours for this position will be modified:
#1. While they are in training, you will close *every day*:
- Monday 9:30 AM-6:30 PM/ 10:30 AM- 7:30 PM (1.0h total break, 8.0h shift)
- Tuesday 8:30 AM-5:30 PM (1.0h total break, 8.0h shift)
- Wednesday 8:30 AM- 5:30 PM (1.0h total break, 8.0h shift)
- Thursday 8:30 AM- 5:30 PM (1.0h total break, 8.0h shift)
- Friday 8:30 AM- 1:30 PM (1.0h total break, 8.0h shift)
#2. Once the admin/ steri tech floater is fully trained, your final hours will be:
- Monday 8:45 AM to 5:45 PM (1.0h total break, 8.0h shift) (clinic is open 9:00 AM to 6:30 PM/ 7:00 PM, you will open the day)
- Tuesday: 8:30 AM to 5:30 PM (1.0h total break, 8.0h shift) (clinic is open 8:00 AM to 5:00 PM, you will close the day)
- Wednesday: 7:15 AM to 4:15 PM (1.0h total break, 8.0h shift) (clinic is open 7:30 AM to 5:00 PM, you will open the day)
- Thursday: 8:30 AM to 5:30 PM (1.0h total break, 8.0h shift) (clinic is open 8:00 AM to 5:00 PM, you will close the day)
- Friday: 8:30 AM to 1:30 PM (no break, 5.0h shift) (clinic is open 7:30 AM to 1:00 PM, you will close the day)Experience with taking assignment of benefits preferred
>>Commute/ Parking:
- We are best accessed by public transit (Jane station)
- There are no staff office parking spots
- General building parking is not available
- It may be possible to rent a spot (please inquire
- Paid parking available
- Free side street parking available (when you can find a spot!)
- Green P lots are available nearby
**Position start date: IMMEDIATELY**
Duties:
- Handling cash
- Invoicing customers
- Handling accounts payable and receivable
- Generating financial and operational reports
- Processing payments
- Handling multiple projects and tasks at once
- Handling sensitive information in a confidential manner
- Processing medical billing, insurance verification, etc.
Work Remotely
**Starting SALARY:
- Commensurate with level of dental-specific reception experience
- No dental and no medical reception experience: $19.00- $20.00/h
- No dental but have medical reception experience: $20.00- $22.00/h
- Dental experience: please see the ODAA wage chart (https://odaa.org/wage-charts.html) **NOTE: anyone with non-Canadian dental experience will not be offered the same rates as those listed on the ODAA wage chart
Job Type: Full-time
Pay: $20.00-$28.00 per hour
Benefits:
Flexible language requirement:
Schedule:
Application question(s):
- Please describe the ways you keep yourself organized at work in order to (1) successfully and (2) accurately complete all tasks assigned to you.
- How many years of dental (not medical) office reception experience do you have?
- How do you prioritize tasks? How do you determine degree of priority?
- What methods do you find work for you to learn new tasks?
Experience:
- Customer service: 1 year (required)
- scheduling/ receptionist: 1 year (required)
Work Location: In person
Expected start date: 2024-12-27
