Please do not contact the office directly (phone or email) to inquire about or apply for the position.

Only applications with both the (1) skills assessments and (2) custom questions completed will be considered.

For anyone with a listed location that is not within the GTA, please use the Cover Letter to explain those circumstances and why you are applying for this position.

Established dental practice in West Toronto (at Bloor St and Jane St, 5 minutes walk from Jane station) with 4 chairs looking for a dental receptionist who is committed and friendly to work with an amazing, tight-knit team helping our kind and loyal patients. We are looking for someone passionate about the dental industry and skilled in their reception duties.

The ideal candidate is an experienced, skilled receptionist- someone with the confidence to apply their core reception skills to any field and has the desire to learn the "dental language" should you have no dental experience. An exposure to dentistry with a minimum 1 year of experience in dental reception, and is a graduate of a dental reception/ administration program is preferred. Also considered will be experienced receptionists with strong customer service skills from any field- preference for private medical office receptionists/ administrators (physio, optometry, chiropractic, etc) (ie. has experience with billing and dealing with private insurance).

You will be the lead office receptionist/ administrator for a 1 dentist, 1 assistant, 2.5 hygienist, 2 receptionist/ administrator office.

What we are looking for is someone who is a skilled receptionist; someone who is very confident in their core reception skills:

Customer service
Answering the phone and emails
Friendly and pleasant
Helpful
Understands how to book, fill and keep an efficient schedule
Have excellent professional verbal and written communication skills
A desire to genuinely help our patients/ clients
The importance of documentation in the patient's chart

If you are:

Dependable with your attendance for the hours and days listed
Flexible in learning a new way to do things
Confident in what *you* need to do to keep *yourself* organized
Able to follow directions; instructions; and checklists accurately
Detail-oriented
Precise and accurate
Punctual
Organized
Someone to takes the time to understand the "why" behind their assigned tasks and duties in order to apply that knowledge to new situations
A fast and independent, adventurous learner: willing to attempt to learn a new protocol by following a detailed checklist/ walk-through (without being shown how to do it before-hand) BUT
Does not rush
A "self-starter"- able to keep yourself busy finding helpful ways to make the office environment more efficient
Able to apply feedback given towards improving skills and completion of tasks
Up for a challenge
Coachable ie. are open to learning more things as well as learning a new way to do things you already know how to do
Interested to "learn a new language" (assuming you have no dental experience)
Looking to find a place to make your own and grow with-

this job could be the right fit for you! We would love to find someone who enjoys all aspects of dental reception duties and is looking for a career in the dental administration field. This job offers the possibility of independence, internal growth and an office to "call your own"!

Main responsibilities will be patient intake and care coordination, answering the phone, booking and confirming appointments, recalls, follow-up on dental predeterminations, billing and dealing with dental insurance, referrals, keeping track of invoices and paying office bills, helping keep track of office statistics.

**PLEASE TAKE NOTE**:

Hours are:

Monday 9:00 AM- 6:00 PM/ 7:00 PM
Tuesday 8:00 AM- 5:00 PM
Wednesday 7:30 AM- 4:30 PM/ 8:00 AM - 5:00 PM
Thursday 8:00 AM- 5:00
Friday 7:30 AM- 12:30 PM/ 8:00 AM - 1:00 PM

(Average 33h-37h/ week)

HOWEVER

As the office grows, your specific shift start/ end times and days may need to change (short or long-term) to include more evenings or one (possibly two) Saturdays a month.

Experience with taking assignment of benefits preferred

Familiarity with ABELDent preferred

>>Commute/ Parking:

We are best accessed by public transit (Jane station)
There are no staff office parking spots
General building parking is not available
It may be possible to rent a spot (please inquire
Paid parking available
Free side street parking available (when you can find a spot!)
Green P lots are available nearby

**Position start date: IMMEDIATELY**

Duties:

Handling cash
Invoicing customers
Handling accounts payable and receivable
Generating financial and operational reports
Processing payments
Handling multiple projects and tasks at once
Handling sensitive information in a confidential manner
Processing medical billing, insurance verification, etc.

Work Remotely

**Starting SALARY:

Commensurate with level of dental-specific reception experience
No dental and no medical reception experience: $19.00- $20.00/h
No dental but have medical reception experience: $20.00- $22.00/h

Dental experience: please see the ODAA wage chart

Job Type: Full-time

Pay: $19.00-$28.00 per hour

Benefits:

Dental care

Flexible language requirement:

French not required

Schedule:

8 hour shift

Application question(s):

Please describe the ways you keep yourself organized at work in order to (1) successfully and (2) accurately complete all tasks assigned to you.
How many years of dental reception experience do you have?

Experience:

Customer service: 1 year (required)
receptionist (not administration): 1 year (required)

Work Location: In person

Expected start date: 2024-09-09

White Tooth Dental

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Dental Office Receptionist + Administrator