Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details
Position Title: Residence Operations Assistant
Status: Full-Time Support
Hours: 35 hours per week - (1:00 PM–9:00 PM, Thursday – Monday)
Faculty/Department: Campus Services
Campus/Location: Lakeshore Campus (with occasional work at the North Campus based on operational needs)
Salary: FT Support Payband E: $28.78 - $33.37
About Residence At Humber
Residence is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.
With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.
Within Residence Services, our dedicated team oversees key portfolios: Residence Admissions, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.
About The Residence Operations Assistant Role
The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents. Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.
Responsible for assisting in ensuring year round cleanliness of the residence buildings:
- Conduct daily inspections, monitor cleaning to ensure standards are maintained and assign tasks, using pre-developed task lists, to the housekeeping team
- Assist in student staff hiring and training
- Assist in monitoring the performance of cleaning contractor against tender specifications and report any issues to manager
- Assist with scheduling staff according to operational needs
- Participate in monthly meetings to ensure staff are continuously receiving training on procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
- Assist in providing guidance to staff to ensure that housekeeping procedures and processes are current and are being practiced daily
- Refer performance concerns regarding housekeeping to the Residence Manager for appropriate follow up
- Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping
- Perform recycling and waste management services
- Perform cleaning duties and utilizing cleaning equipment
- Assist in ensuring all housekeeping equipment (vacuums, floor machines, etc) are maintained regularly
- Assist in the maintenance of room inventory, contract linen services, and cleaning product suppliers
- Physically assisting and guiding housekeeping staff to ensure rooms are cleaned, including providing hotel-style housekeeping services during conference season
- Assist in updating housekeeping manuals and task lists
- Communicate with the Residence Admissions Coordinator, Front Desk Coordinator and Residence Manager as appropriate
Assists and assumes the responsibilities of the Residence Operations Coordinator in their absence, mainly evenings and weekends:
- Reporting all damages as noted during routine inspections
- Processing room inspections upon move out and assessing potential charges
- Communicating with Residence Life when students are involved in damage issues
Responsible For Minor Maintenance Issues By
- Utilizing the maintenance work order system and shift report to prioritize and complete work orders/reported issues
- Updating the maintenance work order system on the status of the work order and communicating with resident/guest as needed
- Responsible for assisting in maintaining/troubleshooting the building lock system, including card control, access levels, updating locks and replacing batteries
- Responding to pest control issues which includes contacting pest control
- Addressing minor plumbing issues – plunging toilets, turning off valves when there is a leak
Hours Per Week
35
Position Type
FT Support
Payband
E
Minimum Salary
28.78
Maximum Salary
33.37
Work Locations
Lakeshore Campus
Job Family
Campus Services
Deadline to Apply
December 15, 2024 @ 11:59PM
Job Posting
11/27/24
Department
Campus Services
About You
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education
One (1) year certificate or equivalent in Property Management or Facilities Management/Hospitality Management.
Experience/Skills
Two (2) years of progressive experience in building maintenance and cleaning of a hotel, hospital, or post-secondary institution is preferred.
If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What's in it for you?
- An opportunity to be a part of building Humber's future.
- Be part of a diverse, hard-working, and supportive team.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks!
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).
