Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!
Job Title: Technical Support Coordinator
Status: Fixed-Term (6 months)
Department: Technical Training
Reports to: Director - Technical Services and Health, Safety and Environment
Work Location: 30 High Meadow Place Toronto
Summary
As a key member of Enercare’ s technical operations department, the incumbent is primarily responsible for providing support duties associated with the day-to-day operations of the Technical Services Department. The position involves organizing, scheduling, and following up on training courses, inputting and retrieval of data using a variety of computer applications and providing support to the Training Group, Technical Support, Technical Standards, Health Safety & Environment and Quality Assurance teams.
Accountabilities
- Coordinates all information in the training database, including set-up and management of Enercare’s Learning Management System (LMS) online Training, updates to course records, updates to employee training records, scheduling of courses, preparation of training notices to participants, follow-up on course evaluations and other administrative duties related to the management of Training, Enercare Learning Management System (LMS) and overall training coordination.
- Monitors New Employee on Boardings, ensure new employees are set up for online training and scheduled for all mandatory and technical training in up coming boot camps. Follow up with employee’s and managers to have new hire training completed in a timely manner.
- Creates, updates, and coordinates the Outlook Training Calendar and the Learning Management System.
- Executes reports on training statistics, on an ongoing basis and in response to ad hoc requests from field managers and trainers.
- Monitors levels of training supplies and places orders to maintain acceptable levels to accommodate the training schedules.
- Responds to internal / external customer and supplier inquires, including relaying information to the appropriate person, answering inquires and investigating issues as required.
- Manage, update, and provide accurate license and certification listings to Field Management, to ensure all field staff is operating under valid certification. Provides daily spreadsheets with those whose certification has expired.
- Provides administrative support to the Technical Support, Technical Standards, Quality Assurance and Health & Safety departments as required.
- Extract and manage customer’s service history and provide accurate information to relating TSSA incidents and inquires.
- Provide timely and accurate information when relaying Technical Bulletins, Technical Notices and Safety Notices to the field.
- Track & submit Franchisee & Contractor monthly charges.
- Daily management of ESA Portal for Electrical Safety Inspections and Deficiencies, updates / monitors Enercare ESA Google Report Form and emails Field Manager and clerical patch staff to advise of deficiencies.
- Assembles Monthly Team Talk Presentation Slides and cascades to Field Management for review with their staff.
- Tracks completion of Field Team Talk monthly quizzes, executes monthly reports, and follows up with Field Management as needed.
Skills & Qualifications
- Secondary school education or equivalent
- Training background would be an asset
- Excellent written and oral communication skills
- Demonstrated organizational, interpersonal and time management skills
- Advanced knowledge of Microsoft Word, Excel, PowerPoint, or similar applications
- Ability to learn new programs and systems quickly with little supervision
- Ability to perform role in a fast-paced environment
- Fast or proficient, accurate keyboarding skills
- Flexible and versatile including the ability to work with minimal supervision
- Ability to always exercise confidentiality
- Demonstrated customer service skills
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
