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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.
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Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.
As a Student Analyst of Technology Strategy and Innovation, your primary role is to support ongoing initiatives in the Customer Success & Innovation team. You will gain experience fostering relationships through effective communication, supporting technology implementation across different business functions, and aligning technology with business objectives.
You will play a role in ensuring that customers achieve their desired outcomes while using Data and Technology products and services by providing support to customers and understanding their needs and challenges to maximize their satisfaction and success.
This position is fit for someone with a keen understanding of technology, business acumen, the ability to build relationships through effective communication, and a desire to work on a customer focused technology team.
Key Responsibilities
Customer Success
- Support the team to develop and maintain a customer roadmap with the products and initiatives based on business impact, customer value, and technological feasibility.
- Gather and analyze customer feedback and usage data of various Data and Technology services to understand customer needs and pain points.
- Assist with the development of recommendations and presentations of various Product and services applicable to the Customers based on their needs.
- Apply independent, sound judgment, and navigate complex issues with a view to customer success.
Leadership and Influence
- Ability to lead self and manage your work effectively.
Collaboration
- Energized by achieving goals in a collaborative environment.
- Prioritize strong and effective cross-collaboration across different functional teams.
- Share learnings to drive continuous improvement and operational effectiveness.
Innovation
- Support problem-solving sessions, workshops and interviews with cross-functional and business line working team members and subject matter experts.
- Synthesize findings and present clear recommendation plans to ensure impactful project outcomes.
Qualifications
- Excellent organization, communication, problem solving and prioritization skills.
- Ability to effectively prioritize and execute tasks in an environment with competing priorities.
- Experience working with and successfully supporting customers.
- Basic understanding of business operations and technology trends.
- Strong strategic thinking and problem-solving skills.
- Excellent communication skills – the ability to translate technical concepts into non-technical language for the business and other stakeholders.
- Demonstrate curiosity in business processes to challenge established thinking and help generate new ideas and approaches to problem solving.
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 3 days per week.
IMPORTANT: Application Instructions
To ensure your application is submitted to our applicant tracking system accurately, please follow the instructions below.
Please include all required documents (Resume, Cover Letter, Unofficial Transcript, etc.) in one combined file. Your application may be submitted in PDF of Microsoft Word format.
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
